Full TimeENAsia/Pacific
Employment Type: 12 month fixed term
Hours: 38 hours per week
Location: Mercy Corporate Offices, Richmond
Upload with Application: Resume, cover letter, and all relevant qualifications
Contact: Bianca Capponi (bcapponi@mercy.com.au)
Where there’s life, there’s Mercy.
Where there’s care, there’s You.
Through the battles and the breakthroughs, we're there. Where will you be?
For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.
As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.
At Mercy Health, it’s all about taking what we have and making it better.
To do that, we need you.
Join us at Mercy Health, and help our teams deliver even greater outcomes.
About the opportunity
This role supports the successful delivery of Mercy Health’s Optima Workforce Management and rostering transformation. The Business Analyst exists to help translate business needs into clear, high‑quality documentation that enables effective solution design, testing, and delivery.
Operational responsibilities
Assist with the elicitation, documentation, and maintenance of business requirements, user stories, process maps, and configuration decision logs.
Prepare workshop materials, capture meeting notes, and maintain action and decision logs to support effective stakeholder engagement.
Support testing activities including test script preparation, execution support, defect logging, and requirements traceability during SIT and UAT.
Maintain organised, version‑controlled project documentation and contribute to project registers and status reporting.
Strategic responsibilities
Contribute to the successful delivery of the Optima program by producing high‑quality artefacts that support solution design, testing, and implementation.
Support future‑state process design by assisting with gap analysis and documenting business rules, data requirements, and process exceptions.
Assist with change and training activities through the development of user guides, training materials, and communications.
Leadership and People Management
Take ownership of assigned tasks, manage priorities effectively, and proactively seek guidance to support quality outcomes and professional development.
Work collaboratively within the project team, contributing to a positive, learning‑focused environment.
Stakeholder engagement
Build positive working relationships with project team members, operational stakeholders, and subject matter experts across HR, payroll, and clinical teams.
Communicate clearly and professionally, escalating risks, issues, and ambiguities appropriately.
What you’ll bring
You’re resilient, compassionate and have a whole lot of heart. Most importantly, you are committed to delivering exceptional patient-centred care.
To thrive in this role, you will have:
Qualifications and experience
2–3 years’ relevant Business Analysis and/or project experience
Foundational understanding of business analysis concepts including requirements elicitation, process mapping, and documentation
Proficiency in Microsoft Word, Excel, PowerPoint, Visio, and Teams.
Tertiary qualifications in business, information systems, health management, or a related discipline (desirable).
Progress toward or completion of a BA‑related certification (e.g. IIBA ECBA) is well regarded.
Competencies
Strong written and verbal communication skills with high attention to detail.
Logical, analytical approach to problem solving and documentation.
Ability to build effective working relationships and collaborate within a team environment.
Respect for confidentiality and professionalism when handling sensitive information.
Commitment to learning, development, and continuous improvement.
Embrace the mission and values of Mercy Health (see ‘Our Values’ section below).
Mercy Health competencies
Act professionally and in accordance with the Mercy Health Code of Conduct and the Aged Care Code of Conduct.
Participate in the annual Performance Development Review (PDR) process.
Comply with mandatory vaccination and compliance (e.g. NDIS, police check) requirements as directed by State and Territory public health orders.
Perform your role in line with the Mercy Health Leadership Capability Framework.
You will also be required to provide evidence of, or in the process of obtaining:
A current Police Record Check.
Ready to help us shape the future of healthcare?
Join us and make a meaningful difference in people’s lives - and your career.
Are you ready to apply for this role? Click Apply now
Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.
We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.
The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.
