Voids Manager

Annual salary: up to £63,000.00

Voids Manager

Location: Ealing

Salary: £63,000 per annum

Hours: 42.5 hours per week

Fulltime – permanent Monday – Friday

Pyramid Plus is a dynamic joint venture between A2Dominion and Mears Property Services, delivering high-quality repairs, maintenance, compliance, planned replacements, and fire risk assessment works. Serving over 23,500 homes, we complete more than 38,000 repairs, 1,000 void refurbishments, and install 600 kitchens and bathrooms each year. With a strong pipeline of upcoming projects, we’re entering an exciting phase of growth. This role offers the opportunity to be a key member of the senior management team, driving the successful delivery of our planning and customer service functions at the heart of our operations.

Role Criteria

• Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols. Managing works to programme time frames, producing project
• Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company’s commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities
• End-to-end management of Capital works and high-risk properties across a range of occupied homes
• Line management of supervisors, including performance reviews, one-to-ones, and daily briefings
• Oversight of KPIs, reporting, and service delivery standards
• Handling client queries and managing resident complaints effectively
• Supporting and engaging operatives and branch teams to achieve high-quality outcomes

What we’re looking for

• Experience in Managing a Voids contract within the social housing sector
• Experience in Budget management
• Experience in performance reporting
• Experience in People Management
• Ability to provide evidence of contract performance and efficiency
• Workable technical knowledge of social housing repairs and maintenance
• Full valid driving license

What we offer

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Van, Fuel Card and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment

Apply below or to discuss your application further; contact:

Laura Bourne (laura.bourne@mearsgroup.co.uk)

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.