At Trisura, we expect more because we believe it can be done better.
We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada’s Top Small and Medium Employers since 2017. Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company’s success.
We are currently seeking a qualified individual for the following opportunity in our Toronto office:
MANAGER, HOME WARRANTY CLAIMS
CALGARY OR VANCOUVER
The Manager, Home Warranty Claims, reporting directly to the Vice President, Surety Claims, will be responsible for oversight and management of Home Warranty claims operations, litigation, complaints, and claims-related operational support of the Home Warranty program
Responsibilities include:
• Leading claims system enhancements and operational changes in support of the Home Warranty program. • Overseeing claims handling to ensure consistency, quality, and sound decision making. • Acting as the primary internal liaison for insured complaints and Ombudsman matters. • Managing litigation files, including instructing external counsel and participating in mediations, pre trials, and settlement discussions. • Collaborating with underwriting and actuaries on claims reporting. • Keeping underwriting and senior leadership informed of material claims developments.
As an integral member of the team, you will bring:
• Ability to thrive in a challenging, fast-paced environment. • Excellent written and verbal communication skills • Strong critical thinking and analytical capabilities. • Forward thinking and collaborative approach to problem solving. • Self-directed work style with the ability to operate in a nimble entrepreneurial environment. • Ability to learn quickly.
Qualifications
• Experience in claims management, litigation oversight, and home warranty operations. • Demonstrated experience overseeing the management of claims and litigation matters. • Strong analytical, organizational, and communication skills. • Experience working with claims data, reporting, and performance metrics. • Minimum of 7 years of experience in home warranty claims
Work Arrangement:
• This role operates on a hybrid work model. Flexibility for a fully remote arrangement may be considered for an exceptional candidate with the right experience and qualifications.
Salary: • The expected salary in this position is within the range of $110,000 - $165,000
This salary range reflects the expected base compensation for the role across Canada. Actual compensation will be determined based on factors such as experience, qualifications, and scope of responsibilities. Trisura provides this range in good faith in accordance with applicable legislation.
This posting does not correspond to an existing vacancy but is part of our proactive recruitment efforts.
#LI-Hybrid
If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you!
We are committed to an inclusive and barrier-free workplace that reflects the diversity in each of our offices across Canada. Accommodations will be provided on request for candidates taking part in all aspects of our recruitment and selection process.
We thank all candidates for their interest however only those selected for an interview will be contacted.
Trisura, headquartered in the heart of Canada’s financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products.
Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms.
The company, founded in 2006, and operating across North America with offices in Toronto, Ottawa, Halifax, Montréal, Calgary, Vancouver, Stamford. Denver, Chicago, Philadelphia and Oklahoma City, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.
