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About Entrega
Entrega is a Michigan-headquartered technology professional services firm delivering enterprise solutions to global clients. We design, develop, and operationalize technology-enabled solutions through a high-performance services model built to elevate client experience and deliver measurable business value.
Our work spans technology, digital, and business solutions delivery. We operate using a structured service delivery model designed to balance client relationships, delivery accountability, project execution, and production capacity management. Strong leadership across these areas is essential to delivering consistently high outcomes for our clients.
Position Summary
Entrega is seeking a Resource Planning Manager to own the forward-looking alignment of project demand, workforce supply, and hiring execution across the business.
This role sits at the center of delivery and operations - partnering with delivery leaders, recruiting, and executive stakeholders to ensure we have the right people, in the right roles, at the right time to meet client commitments and financial targets.
This is not a reporting or analytics role. This is an operational leadership role responsible for driving clarity, enforcing discipline, and shaping decisions that directly impact delivery success, utilization, and growth.
Responsibilities
This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.
- Resource Demand & Capacity Planning
- Establish and maintain a forward-looking view of resource demand across the organization
- Translate delivery requirements into structured, actionable workforce and hiring plans
- Identify and quantify gaps between projected demand and available capacity
- Continuously refine demand forecasts in partnership with delivery leadership
- Ensure demand signals are clear, validated, and aligned with business priorities
- Introduce structure and consistency into how resource needs are defined and communicated
- Hiring Alignment & Workforce Planning
- Define hiring requirements based on validated demand, including role type, level, and timing
- Partner with Talent Acquisition and Resource Operations to align hiring execution to business needs
- Sequence and prioritize hiring to ensure timely fulfillment of delivery demand
- Challenge and refine hiring requests to ensure accuracy, necessity, and alignment
- Prevent reactive or misaligned hiring through disciplined planning and coordination
- Utilization & Coverage Forecasting
- Monitor and forecast resource utilization trends across delivery teams
- Identify upcoming roll-offs, bench risk, and capacity constraints
- Highlight revenue and delivery risks associated with resource gaps or misalignment
- Provide forward-looking visibility into resource coverage and availability
- Support leadership in maintaining balanced utilization across teams
- Staffing Strategy & Decision Support
- Partner with delivery leadership to shape staffing strategies across projects and programs
- Evaluate tradeoffs between internal allocation, external hiring, and resource leveling
- Recommend staffing approaches that align with delivery quality, scalability, and financial performance
- Support structured decision-making around resource allocation and workforce planning
- Ensure staffing decisions are made with clarity, consistency, and alignment to business objectives
- Operational Visibility & Planning Outputs
- Develop and maintain core resource planning artifacts, including demand plans and hiring forecasts
- Provide leadership with clear, actionable visibility into resource needs and risks
- Ensure planning outputs are accurate, timely, and trusted across the organization
- Move beyond reporting to provide insight that informs decisions and actions
- Support the development of simple, scalable planning tools and frameworks
Qualifications
The following qualifications reflect the experience, capabilities, and attributes typically required to perform successfully in this role.
- 5–8+ years of experience in resource planning, workforce planning, delivery operations, PMO, capacity planning, or similar roles within professional services, consulting, technology services, or project-based environments
- Demonstrated experience aligning staffing or hiring decisions to business demand and delivery needs
- Strong understanding of project-based delivery models and resource allocation dynamics
- Experience working cross-functionally with delivery leadership, recruiting, and operations teams
- Proven ability to translate ambiguous inputs into structured, actionable plans
- Strong analytical and problem-solving skills, with the ability to identify gaps and drive solutions
- Experience forecasting utilization, capacity, or workforce demand in a dynamic environment
- Ability to operate at both a strategic and execution level, balancing planning with follow-through
- Strong communication and stakeholder management skills, with the ability to influence decisions
- Experience operating in growth-oriented environments where processes are being built or refined
- High level of ownership, attention to detail, and operational discipline
Performance Profile
This is a high-impact operational leadership role within a performance-driven professional services organization. The Director of Operations plays a critical role in strengthening the operational systems that support delivery execution, internal coordination, and scalable organizational performance.
Successful candidates will demonstrate:
- Strong ability to bring structure and clarity to complex, evolving resource planning needs
- Proven success in aligning workforce planning with delivery and business objectives
- Ability to anticipate resource gaps and proactively drive solutions
- Strength in connecting delivery demand, hiring execution, and utilization outcomes
- High ownership of planning accuracy and operational follow-through
- Ability to challenge assumptions and drive clarity across stakeholders
- Strong operational mindset with a focus on execution, accountability, and results
- Clear communication and the ability to influence across delivery and operational teams
Compensation & Benefits
This role offers a competitive base salary aligned to experience and scope. Where applicable, employees may be eligible to participate in performance-based incentive programs aligned to organizational and individual results.
We offer a comprehensive benefits package including medical, dental, and vision coverage, 401(k), paid time off, and additional benefits designed to support our employees’ well-being.
Equal Employment Opportunity
Entrega is an Equal Opportunity Employer. Entrega does not discriminate in employment opportunities or practices because of race, any trait historically associated with race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, veteran status, height, weight, disability, genetic information or any other characteristic protected under state or federal law.
