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Job Position Summary:
The Manager of Automotive Retail Solutions leads and scales customer-facing teams responsible for the successful delivery, adoption, and growth of dealer software solutions across the automotive retail ecosystem. Serving as the bridge between internal delivery operations and dealership clients, this role ensures execution excellence, consistency in engagement, and measurable outcomes that drive program success.
The ideal candidate embodies an entrepreneurial mindset and thrives in a fast-paced, growth-oriented environment. This position represents a pivotal opportunity to shape the future of Entrega’s Automotive Retail Solutions practice — building a high-performing team and establishing the foundation for long-term scalability and success.
Responsibilities and Duties:
- Leadership & Team Development – Lead, mentor, and empower a high-performing team across Implementation, Performance, and Program Management, ensuring operational excellence and alignment to client and dealership goals. Foster a culture of accountability, professional growth, and performance-driven collaboration.
- Sales & Business Planning Oversight – Oversee the entire scope of sales business planning and development, including forecasting, strategic planning, and new business acquisition. Lead the creation and achievement of annual and mid-cycle sales forecasts, sales strategies, and marketing plans, ensuring alignment with Entrega’s long-term growth objectives.
- Sales Leadership – Ensure sales objectives, customer satisfaction, and profitability goals are achieved through strong leadership, coaching, and operational alignment.
- Sales Forecasting & Reporting – Coordinate the preparation, submission, and presentation of annual and mid-term sales forecasts, budgets, and reports. Deliver accurate, timely insights to senior leadership and ensure all financial and performance targets are tracked and achieved.
- Program & Project Oversight – Oversee large-scale, high-visibility initiatives, ensuring timelines, deliverables, and client expectations are consistently met. Partner closely with client stakeholders and internal teams to maintain high-quality delivery and sustained engagement.
- Strategic Alignment & Execution – Collaborate with Service Delivery, Resource Operations, and Technology leadership to align cross-functional strategies that improve operational efficiency, strengthen customer relationships, and scale Entrega’s Automotive Retail Solutions practice.
- Quotations & Contract Governance – Oversee the preparation, review, and presentation of all quotations and technical proposals in accordance with customer-specific requirements. Perform contract review for all new purchase orders and agreements, ensuring compliance with scope, timing, and business objectives.
- Operational Excellence – Establish and refine processes, playbooks, and success metrics to ensure consistent quality and scalability across programs and sales functions. Leverage performance data to identify risks, drive improvements, and reinforce accountability across the organization.
- Communication & Influence – Communicate with clarity and impact at all levels of the organization. Present key reports, forecasts, and strategic recommendations to executive leadership, ensuring visibility into progress, performance, and opportunities for improvement.
- Innovation & Continuous Improvement – Apply strategic thinking to identify and execute scalable solutions that address business challenges. Champion innovation in both operational and customer engagement models to maintain Entrega’s leadership in digital retail transformation.
- Additional Responsibilities – Perform other tasks and duties as required to support and contribute to the overall success of the organization.
Location and Travel:
- This position is based on-site at Entrega HQ in Troy, MI.
- Travel will be required to support program oversight and participation in client or partner engagements, events, and leadership meetings.
Qualifications:
- Strong business acumen with the ability to align delivery operations with strategic objectives and measurable outcomes.
- Exceptional communication, presentation, and interpersonal skills with the ability to influence internal and external stakeholders.
- Proficiency in developing scalable operational processes and performance metrics.
- Demonstrated ability to adapt quickly, solve complex problems, and make strategic recommendations in a fast-paced, high-growth environment.
- Comfortable working under pressure or strict deadlines.
- Passion for developing talent and fostering team growth through coaching, mentorship, and continuous learning.
- Self-starter with a high degree of integrity, professionalism, and leadership presence.
Education and Experience:
- Bachelor’s degree required; Master’s degree preferred.
- 10+ years of experience in client delivery, implementation, or customer success roles, including at least 5 years in a management or supervisory position.
- Proven success leading cross-functional, distributed, customer-facing teams and scaling delivery operations across multiple clients or programs.
- Demonstrated experience managing enterprise-level client relationships, ideally within a professional services, technology, or automotive/dealership ecosystem.
- Deep understanding of the dealership business model, automotive digital ecosystem, and online consumer behavior; prior dealership or OEM supplier experience preferred.
- In-depth understanding of Dealer Management Systems (DMS), CRM, or other enterprise automotive software applications.
