The Director of Brazilian Markets is responsible for identifying growth opportunities for the company and forming strategic partnerships to support and increase our presence in Brazilian markets. Reporting to the VP of Northeast Sales and Head of National Non-LAC Sales, the director’s role also involves building business networks, improving the company’s relationships with payer partners through top quality service delivery, and service representation. Working closely with internal business stakeholders in IT, sales, marketing, finance, operations, and compliance they will guide the Brazil Business Solutions team. Coordinating with Viamericas commercial teams, grow existing relationships, develop new relationships, and negotiate improved terms with partners in the assigned territories. With the goal of achieving the established company KPR4 goals (Ex. growth, profitability, market share, etc.), they will gather market conditions and intelligence, develop action plans, and coordinate their implementation with internal departments.
Duties and responsibilities
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- Sales:
- Achieve budget targets across all Key Performance Revenue Streams (KPRS), ensuring financial growth.
- Expand market share for US, outbound remittances for Brazil, leveraging strategic initiatives to drive business growth.
- Increase the number of high-quality, productive agencies, focusing on long term partnerships and operational efficiency.
- Build and maintain the Brazil sales team by selectively recruiting top talent to ensure optimal performance and success.
- Visit prospective and active agencies for business development purposes.
- Explore viability of digital channel for Brazil market.
- Customer Service:
- Lead, mentor, and manage the Brazil Business Solutions Team, ensuring alignment with company goals and fostering culture of high performance and collaboration.
- Foster and work to maintain an entrepreneurial growth culture throughout the company and across all teams and work functions.
- Liaise closely with business users and build good rapport.
- Build cross-functional teams to guide and nourish sustainable, long-term growth.
- Build and oversee a high performing Brazil customer service team, ensuring exceptional service and customer satisfaction.
- Business Strategy:
- Evaluate potential solutions and make recommendations to resolve business problems.
- Identify and recommends new services.
- Propose and develop strategic partnerships.
- Help to shape the company’s long-term objectives for the Brazilian market.
- Advise on product development and distribution and promotion strategies.
- Pricing
- Monitor competitive pricing and exchange rates as needed for the Brazilian market.
- Collaborate in growing the volume of transactions and increase profitability.
- Participate in the development of promotional pricing programs for Brazil.
- Collaborate with any marketing projects.
- Manage and negotiate foreign exchange transactions/rates with Brazil payer partners, optimizing terms and ensuring cost effective solutions.
Information Security Responsibilities
- Make sure you and your team read, acknowledge and comply with Viamericas’ Staff Information Security Policy.
- Make sure you and your team attend periodic Information Security training provided by Viamericas’.
- Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.
Qualifications
- Bachelor’s degree in business, marketing, or equivalent
- Minimum 7 years of working experience in the International Money Transfer Industry.
- Proven experience in managing and leading teams, particularly in a cross-cultural context.
- In depth understanding of the Brazilian business environments, including financial regulations, markets dynamics, and customer behavior.
- Proven experience identifying, developing, and implementing effective business strategies.
- Experience with go-to-market strategies and execution of product launches.
- Excellent communication skills and extensive experience working with technical teams and management.
- Team player with excellent collaboration skills.
- Strong analytical skills and ability to work independently as well as in a team environment.
- Proficient in Office Productivity tools (MS Office, Salesforce a plus)
- Bi-Lingual English/Portuguese
Working Conditions
- This position will be 50% remote (from home) and 50% in the field. Frequent travel, up to 50 % (foreign and domestic) is required.
