Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.
Responsible for providing friendly and efficient service to clients, agents, partners, and anyone contacting Viamericas through phone lines. The Business Solutions Representative – Africa uses various information systems to store data related to phone and chat interactions. The role is also responsible for developing and managing a portfolio of clients (Agents) through outbound calls, building commercial relationships that enable negotiations to increase transaction volume and profitability for Viamericas.
Responsibilities
- Provide excellent customer service and solutions for inbound and outbound calls.
- Respond to phone calls and chat communications following the Company’s quality guidelines.
- Collect information through customer service processes and update contact records according to Company procedures.
- Monitor transactions by contacting customers, agents, beneficiaries, and payers as needed, documenting interactions in Salesforce CRM. Follow up and resolve issues reported by agents and field staff.
- Monitor competitor landscape information and coordinate exchange rate adjustments related to pricing and profitability.
- Communicate effectively and professionally with other departments as needed, following Company processes.
- Complete required documentation for the Legal and Compliance Departments when necessary.
- Maintain and increase transaction volume within the assigned territory.
- Maintain and improve profitability of transactions within the assigned territory.
- Maintain and grow the assigned agency portfolio.
- Work collaboratively as part of a team.
Requirenments
- Understanding of the sales cycle, with the ability to close deals.
- Strong follow-up and negotiation skills.
- Excellent verbal and written communication skills with a high level of confidence.
- Creative thinker with strong problem-solving abilities.
- Ability to multitask and manage commercial conflicts.
- Capability to analyze the market and identify potential clients.
- Strong internet research skills.
- Excellent presentation, communication, and interpersonal skills.
- Highly organized, detail-oriented, disciplined, and dedicated.
- Strong follow-up and multitasking abilities.
Working Conditions
- Availability for daily commute to the office.
- Ability to remain focused and calm when dealing with difficult or offensive customers.
- Availability to work overtime when unexpected tasks arise.
- Provide contingency support for the Call Center, handling “red phone” transactions during peak seasons or special situations.
Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.
