Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2024 alone, our systems cleared approximately $107 trillion or $424 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you! | Who we are We are a public purpose, non-profit organization situated at the center of Canada’s payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars’ worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change. Payments Canada — where our country connects: Payments Canada — Who we are
| Our culture
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!
Do you want to make payments easier, smarter and safer for Canada? Join us today! You need to work here if • You love working with passionate, ambitious and collaborative colleagues. • You want to be challenged and lead unique initiatives. • You want to grow, develop and become a subject matter expert in your field. • You want your work to make an impact in your community and country. Come and join us — where payments meet purpose!
| What we are looking for Reporting to the Manager, RTR Participant Services, the Operations Analyst is responsible and accountable for executing defined operational processes and procedures related to RTR participants while exercising good judgement and managing risk to the enterprise risk tolerance. The Operations Analyst is an important subject matter expert on the RTR operations and participant services, providing analysis and recommendations based on their expertise and research. | A day in the life Responsibilities of the Operations Analyst position will include but is not limited to:
RTR Participant Services Operations • Executing operational processes relating to the RTR ecosystem lifecycle, including onboarding, change management, suspension and offboarding of participants and other entities. • Acting as a subject matter expert on RTR operations and participant services for internal planning, change management, rules, policy and roadmap discussions. • Driving the analysis of the business needs of members and stakeholders, assessing potential solutions to identified issues and identifying opportunities for added value or improvement. • Maintaining and authoring participant documentation, keeping it up to date in the face of regular change. • Supporting the compliance function through active monitoring and reporting on RTR participant metrics. • Planning and executing change in response to participant service requests, including coordination with RTR operate partners.
Communications and Stakeholder Relations • Monitoring and coordinating responses to RTR inquiries from participants and other stakeholders as well as the general public. • Supporting the new participant funnel by acting as an onboarding subject matter expert in calls with new prospects led by Industry Relations. • Managing the work related to assigned internal or external RTR committees, including agenda management, development of meeting materials, scheduling and communication. • Coordinating industry participation, planning and execution of regular testing exercises such as business continuity, disaster recovery and suspension exercises. • Maintaining positive relationships with participants to aid in identifying participant pain points, opportunities to improve RTR processes and systems, new product features, issues and risks to the safety and soundness of the RTR system. | What you need to be successful • Post-secondary education in a relevant area (Business, Economics, Commerce, or related discipline). • Minimum of three (3) years of progressive experience in a business administration, research, or business analysis related position, preferably in the financial sector. • Understanding of retail payment functions (e.g., payment types, roles of direct and indirect participants, rules and operational processes). • Experience in conducting business analysis functions for IT related initiatives. • Knowledge of the Canadian financial services industry. • Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks. • Travel within Canada may be required.
| You will really stand out with • Knowledge of the Canadian Payments Industry, in particular the Canadian Payments Clearing and Settlement Systems • Understanding of risk in payments, data analytics and other payment-related issues • Strong business acumen related to the Financial Services and payments industry
| Salary range • Based on qualifications and experience: $73,500 to $122,500.
Please submit your application by May 10, 2026.
| What's in it for you? • Flexible, hybrid (remote/office) environment. • Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible). • Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over). • Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days. • 26 weeks of paid maternity and parental leave top-up (if eligible) • Rewards and recognition program. • Access to office gym facilities. • Internal and external professional development opportunities. • Fun team and organizational events. • Monthly all staff forums led by our Executive Leadership Team.
| Our Commitment to Fair Hiring At Payments Canada, we are dedicated to fair, transparent and inclusive hiring. We are an equal opportunity employer and value diversity at our company. Our recruitment process uses automated tools, but not generative AI, to objectively screen and evaluate applications and confirm that a candidate’s qualifications meet job requirements. It is important to remember that these tools support, but do not replace, human decision-making. Our trained recruitment professionals and hiring managers always make the final hiring decisions.
| Our diversity, inclusion and equity commitment At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued. We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca. We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.
