Description
SUMMARY / OBJECTIVE
The Property Manager is responsible for the day-to-day operation of the apartment community and building(s). Responsible for providing quality service to residents, efficient operation of the property and completion of required administrative tasks. Reports to the Regional Property Manager.
Requirements
ESSENTIAL FUNCTIONS
- Codes invoices in a timely and accurate manner for approval.
- Maintains resident records to comply with appropriate affordable housing and state regulations.
- Maintains property management software to accurately reflect the current operational circumstances at all times.
- On an ongoing basis, responsible for collection of rent and other income, and properly depositing and recording receipts in a timely manner.
- Prepares and delivers notices to residents (i.e., lease violations, termination, inspection, work order, etc.).
- Coordinates move in date with maintenance rent ready date.
- Manages the leasing process from initial application to move-in.
- Follows and enforces all fair housing and landlord tenant laws and regulations.
- Effectively markets the property to ensure occupancy goals are met and build and a positive community image of the property.
- Ensures that the property meets financial performance goals.
- Manages customer service requests and ensures timely and satisfactory completion.
- Collaborates with site team and residents to create and strengthen a healthy community, facilitate on-site communication, and monitor property goals.
- Maintains waiting list in accordance with federal regulations. Ensures that an appropriate number of applicants remain pre-qualified to ensure timely move-in when notice to vacate is received.
- Enforces agency regulations, lease terms, and house rules.
- Ensures that maintenance staff complete unit turns timely, process invoices timely, and maintain excellent curb appeal.
- Recruits for their onsite team
- Oversees maintenance staff timecards are being accurately logged and submitted to be approved in the timecard reporting system.
- Accurately codes daily time in the timecard reporting system.
- Performs other related duties as assigned.
COMPETENCIES
- Ability to effectively manage and solve problems.
- Ability to take direction from a supervisor.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to use a computer for utilizing property management software, word processing, spreadsheets, e-mail, & web browsing.
- Ability to write legibly.
- Ability to work in a collaborative manner, as a member of a site team.
- Ability to relate professionally with vendors, residents, and co-workers.
- Excellent verbal and written communication skills to communicate effectively with people from diverse backgrounds.
- Ability to monitor budgets.
- Excellent interpersonal skills with good negotiation tactics.
- Ability to commit to the mission and values of the organization.
- Ability to be flexible to change work plans.
- Proactive and independent with the ability to take initiative.
- Ability to maintain a professional personal appearance.
- Ability to drive a car (and a valid driver’s license) in order to run errands, etc.
- Ability to comprehend and effectively manage complex regulatory requirements.
- Ability to travel for training opportunities from time to time.
- Familiarity with laws, regulations, and best practices applicable to Fair Housing.
- Proficient with property management, Microsoft Office Suite, and other related software.
SUPERVISORY RESPONSIBILITIES
WORK ENVIRONMENT
- Office/building environment
TRAVEL REQUIRED
- Limited; may be required to run errands or travel between properties as needed and attend periodic training events out of town.
EDUCATION AND EXPERIENCE
Education: High school diploma or equivalent required. Training in property or real estate management preferred.
Experience: 1-2 years of hospitality, office management or administrative experience. Professional training may substitute for experience.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
ADA REQUIREMENTS
- Physical: Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods. May be asked to lift up to 25 lbs.
- Sensory: Frequently required to read documents, watch training videos, and read numbers on a computer screen. Must be able to distinguish normal sounds with some background noise, as in accepting phone calls, interacting with management, co-workers, and other staff, etc. Must be able to speak clearly and understand/be understood using the English language.
- Cognitive: Frequently required to concentrate on intense detail with constant interruption. Must be able to attend to a task/function for 1 hour or more. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
- Environmental Conditions: Dust, potential loud noises, glare from computer screens, heat, and air conditioning.
- Equipment: Frequently required to use a computer, mouse, keyboard, scanner, telephone, copier, and fax machine.
VALUES-BASED BEHAVIORS
- Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and assumptions. Is compassionate for the life circumstances of others.
- Works effectively in a team environment and actively participates in joint problem solving; willingly includes employees.
- Identifies and takes advantage of opportunities for personal and professional development.
- Encourages other employees to work as a team for the benefit of the organization.
- Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines.
- Collaborates with other work groups, and outside organizations as appropriate, in a proactive and responsive manner.
- Honors the private and confidential matters of co-workers, employees. Protects the proprietary information of the property management company.
- Follow rules, regulations, and policies. Positively contributes to implementing changes.
- Communicates courteously and effectively with others. Sets clear expectations.
- Reinforces the importance of the core values within the work group and the larger system by acknowledging behaviors that demonstrate or reflect Respect, Trust, and Dignity.
- Deals with issues directly, in a respectful and timely manner. Approach focuses on resolving the issue while not criticizing the person.
CULTURE & VALUES
At Northwest Real Estate Capital Corp., our values and behaviors live vibrantly guiding how we work, the decisions we make, and the results we achieve. Respect, Integrity, Trust, and Accountability (RITA) help us to create trusting relationships with our employees. We value them and their personal goals and aspirations just as much as their work. We hire the most uniquely qualified, dedicated, and energetic employees and we hope you are one of them!
AFFIRMATIVE ACTION / EEO STATEMENT
Northwest’s objective is to recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
