Description
SUMMARY / OBJECTIVE
The Regional Portfolio Manager (RPM) drives the financial and operational performance of an assigned group of properties. Key areas of accountability include occupancy and revenue targets, regulatory compliance, property condition and curb appeal, maintenance oversight, and the development of high-performing on-site teams through hiring, training, supervision, and performance management. This role manages the East Montana Portfolio.
ESSENTIAL FUNCTIONS
- Understands the financial, physical and ownership/agency goals for properties assigned. Communicates goals to the property staff and monitor progress toward goals established.
- Reviews redacted property budget with property staff.
- Maintain operational files according to established policy.
- Monitors occupancy and unit turn management daily. Arranges necessary marketing, staffing and other resources as required.
- Monitors all revenue collections. Is responsible for accounting for 100% of revenue at the completion of each month.
- Monitors lease & regulatory compliance. Oversees lease violations, termination notices issued to residents and eviction actions.
- Collaborates with the compliance management team to ensure that all certification work performed is acceptable and meets expectations. Is responsible for holding the Property Manager accountable to Compliance Department requirements.
- Hires, trains, and manages performance of all property staff members.
- Ensures property expenses are managed to the budget and looks for ways to perform more efficiently.
- Approves property staff purchases according to the established policy.
- Prepares for and attends (or assigns appropriate alternate) agency inspections. Assists Asset Manager with agency inspection responses.
- Required to perform on-site property and unit inspections according to established policy.
- Property performance reporting as required (KPI, Investor, Client, Agency)
- Manages maintenance activities, including work orders, preventative maintenance, triannual unit inspections.
- Performs other related duties as assigned.
COMPETENCIES
- Ability to supervise multiple employees
- Ability to self-direct and manage multiple projects, objectives, & deadlines
- Ability to research and respond to detailed requests in writing
- Ability to use a computer for word processing, spreadsheets, and e-mail
- Ability to write legibly
- Ability to work in a collaborative manner, as a member of a project team
- Ability to relate professionally with contractors, vendors, residents, & employees
- Ability to communicate effectively with people from diverse backgrounds
- Ability to understand and monitor budgets
- Ability to commit to the mission and values of the Management Company
- Ability to be flexible to change work plans
- Ability to maintain a professional personal appearance
- Ability to drive a car (and a valid driver’s license) to inspect projects
- Ability to comprehend and effectively manage complex regulatory requirements
- Ability to obtain a Montana Property Manager license and applicable affordable program designations
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with good negotiation tactics.
- Proactive and independent with the ability to take initiative.
- Excellent time management skills with a proven ability to meet deadlines.
- Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
- Proficient with Microsoft Office Suite or related software.
- Experience using Yardi or another property management software highly preferred.
Requirements
SUPERVISORY RESPONSIBILITIES
WORK ENVIRONMENT
- Office environment; may work remote
TRAVEL REQUIRED
- Yes, up to 50% of the time (maybe more) for traveling between properties and/or to training.
EDUCATION AND EXPERIENCE
Education:
- High school diploma or equivalent required. Training in property or real estate management related to affordable housing.
Experience:
- A minimum of 5 years of managerial and administrative experience. Preference given to individuals with experience managing multiple properties and teams of property staff. Experience and/or training in a related field of affordable housing programs (Section 8, HUD, RD, Tax Credit, etc.).
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change
at any time with or without notice.
AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS:
Physical: Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods.
Sensory: Frequently required to read documents, written and financial reports, and plans. Must be able to distinguish normal sounds with some background noise, as in accepting phone calls, interacting with President, Vice President and other staff, etc. Must be able to speak clearly and understand/be understood using the English language.
Cognitive: Frequently required to concentrate on intense detail with constant interruption. Must be able to attend to a task/function for 1 hour or more. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
Environmental Conditions: Frequent exposure to seasonal conditions in outside weather. Occasional exposure to toxins and poisonous substances, dust, and loud noises.
Equipment: Frequently required to use a computer, phone, copier, and fax machine.
VALUES-BASED BEHAVIORS:
- Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and assumptions. Is compassionate for the life circumstances of others.
- Works effectively in a team environment and actively participates in joint problem solving; willingly includes employees.
- Identifies and takes advantage of opportunities for personal and professional development.
- Encourages other employees to work as a team for the benefit of the property.
- Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines.
- Collaborates with other work groups, and outside organizations as appropriate, in a proactive and responsive manner.
- Honors the private and confidential matters of co-workers, employees. Protects the proprietary information of the management company.
- Follow rules, regulations and policies. Positively contributes to implementing changes.
- Communicates courteously and effectively with others. Sets clear expectations.
- Reinforces the importance of the core values within the work group and the larger System by acknowledging behaviors that demonstrate or reflect Respect, Trust, Ethics and Dignity.
- Deals with issues directly, in a respectful and timely manner. Approach focuses on resolving the issue while not criticizing the person.
Northwest Real Estate Capital Corp. is an equal opportunity employer and does not discriminate in employment on account of race, color, religion, age, sex, national origin, disability status, marital status, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
