Specialist, Client Servicing - FTC

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To execute account setup, onboarding, and transfer processes for Business and Commercial Clients in South Africa, with a specific focus on Employee Benefits administration. The role is responsible for supporting employers during the onboarding of their Group Risk schemes with Liberty Corporate Benefits, ensuring a clear understanding of employer roles and responsibilities. This includes the effective use of online billing, accurate employee registration, and optimal utilisation of the SSP (Self Service Platform) to enable smooth and efficient ongoing administration.

The role further involves overseeing activities to ensure all processes are executed within approved operational levels and authority limits, thereby mitigating organisational risk. The role ensures compliance with applicable regulatory requirements, quality management standards, and internal controls, while maintaining a high standard of employer engagement to support accurate billing, data integrity, and effective risk management, thereby safeguarding the organisation against financial loss and operational exposure.

Qualifications

Field of Study: Business Commerce, Finance and Accounting

Experience Required
Service Management
Operations
3-5 years
A strong understanding of employee benefits administration is essential, with experience in Liberty Corporate Benefits considered advantageous

3-5 years
The role requires an incumbent with general experience in employee benefits but a very good understanding of the group risk products and systems.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Things
• Documenting Facts
• Examining Information
• Following Procedures
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Providing Insights
• Showing Composure
• Taking Action
• Upholding Standards

Technical Competencies:

• Account Opening & Maintenance
• Client Relationship Management
• Continuous Improvement
• Operations Commercial Acumen
• Operations Risk Management
• Product Related Systems 
• Quality Management
• Query Resolution
• Verbal Communication