Specialist, Process Management and Transformation

Job Summary: We are seeking a highly skilled and detail-oriented Specialist in Process Management and Transformation to join our team. The ideal candidate will have a strong background in process optimization, project delivery, and the ability to translate operational requirements into technical specifications. This role requires excellent communication skills, exposure to or interest in risk intelligence or data products, and the ability to work under pressure. 

Key Responsibilities: 

• Analyze and optimize existing processes to improve efficiency and effectiveness. 

• Collaborate with cross-functional teams to identify and implement process improvements. 

• Translate operational requirements into detailed technical specifications for developers. 

• Support or lead components of end-to-end project delivery, ensuring timely and successful implementation. 

• Conduct User Acceptance Testing (UAT) and Quality Assurance (QA) testing to ensure the quality of deliverables. 

• Develop and maintain documentation for processes, procedures, and project deliverables. 

• Provide training and support to team members on new processes and tools. 

• Monitor and report on project progress, risks, and issues to stakeholders. 

• Prioritize tasks effectively to meet deadlines. 

• Identify and escalate issues promptly. 

• Be proactive in identifying tools that can be used to improve processes and support operations. 

Skills and Requirements: 

• Attention to Detail: Strong focus on accuracy and thoroughness in all tasks. 

• Process Oriented: Ability to design and implement efficient processes. 

• Work Under Pressure: Ability to manage multiple tasks and deadlines in a fast-paced environment. 

• Articulate Requirements: Ability to translate operational needs into clear technical requirements for developers. 

• Communication Skills: Excellent verbal and written communication skills. 

• Presentation Skills: Ability to present complex information clearly and effectively. 

• Analytical Skills: Strong problem-solving and critical thinking capability. 

• Proactive Mindset: Ability to identify opportunities for improvement and take initiative. 

Required Qualifications & Experience: 

• 3–4 years’ experience in process management, operations, or continuous improvement roles. 

• Experience supporting or contributing to project delivery initiatives. 

• Exposure to UAT and/or QA testing processes. 

• Working knowledge of Lean / Six Sigma principles is a plus. 

• Experience with process mapping tools is a plus. 

• Strong analytical skills with proficiency in Excel and/or data visualization tools. 

• Ability to document processes clearly and accurately. 

• Strong communication and stakeholder coordination skills. 

• Exposure to or interest in risk intelligence or data products is advantageous. 

Education: 

• Bachelor’s degree (tertiary qualification) in a relevant field such as: 

• Business Management / Business Administration 

• Operations Management 

• Information Systems / Computer Science 

• Data Analytics or a related discipline 

Preferred: 

• Postgraduate qualification (e.g., Honours, Postgraduate Diploma, or Master’s degree) in: 

• Process Improvement 

• Operations / Supply Chain Management 

• Data Analytics or Technology Management 

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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