MidFull TimeEN
At Dstny, we believe that great work begins with great communication.
As a global leader in hybrid work enablement, we make it easy for SMEs to connect, collaborate, and thrive - wherever work happens.
Our solutions combine true mobility, seamless integrations, and the power of AI to deliver exceptional experiences for both customers and employees.
Whether you’re using your mobile, laptop, desk phone, or our market-leading integrations, Dstny is always accessible through your preferred interface.
Headquartered in Brussels, our team of over 1,000 colleagues spans 8 countries and supports more than 4 million users worldwide.
Join us and be part of a company that’s shaping the future of work, Make Hybrid Work together with Dstny.
apply nowWe are looking for a motivated Platform Support Engineer to join our L3 support organization and grow into a key technical contributor within our UCaaS and connectivity platforms.
This role is ideal for someone early in their career who has a solid technical foundation and a strong willingness to learn.
You will work closely with experienced L3 and L2 engineers, supporting daily operations, troubleshooting incidents, and gradually building expertise in modern communication and network technologies.
What You’ll Do
Support & Troubleshooting
Act as 3th line for incidents related to UCaaS and connectivity services
Assist in troubleshooting issues related to:
Cloud telephony (VoIP / SIP)
Microsoft Teams integrations
Connectivity (routing, switching, WiFi)
Network security (firewalls, access)
Escalate complex issues to senior engineers or group engineering with clear documentation and analysis
Follow incident management processes and contribute to timely resolution
Learning & Development
Build knowledge of platforms such as Cloud IPBX, CRM integrations, and SDWAN
Learn from Level 2/Level 3 engineers through hands-on support and mentorship
Learn from group engineering teams to bring back skills needed for our local support environment
Actively develop troubleshooting skills and technical understanding
Documentation & Knowledge Sharing
Contribute to internal documentation (how-to guides, troubleshooting steps)
Keep tickets and incident reports clear and well-structured
Help improve the team knowledge base over time
Operational Support
Assist with routine operational tasks and monitoring
Support system checks and health monitoring
Identify recurring issues and flag them to senior team members
Core Skills & Mindset
1–3 years of experience or a relevant technical degree (networking, IT, telecom, etc.)
Understanding of:
Networking fundamentals (IP, DNS, routing basics)
VoIP or telephony concepts
Strong interest in cloud communication and connectivity technologies
Analytical mindset and eagerness to solve problems
Willingness to learn and grow in a fast-paced technical environment
Good communication skills and ability to explain issues clearly
Nice to Have
Exposure to Microsoft Teams, VoIP, or networking environments
Scripting or automation interest (e.g., PowerShell, Python)
Certifications like CCNA or ITIL (or willingness to pursue them)
Growth Path
This role is designed as a stepping stone toward more advanced engineering positions. With the right mindset and development, you will grow into:
A strong senior Level 3 support engineer or teamleader
A specialist in UCaaS, networking, or platform operations
A contributor to automation and platform improvement initiatives
What Makes a Great Fit
Someone who:
Is curious and not afraid to ask questions
Enjoys troubleshooting and figuring things out
Takes ownership of learning and improving
Wants to build a long-term career in modern communication technologies
A key role in a fast-growing European tech company
A collaborative, no-nonsense culture with room for initiative
A team of passionate colleagues who love what they do
A chance to make a real impact on Dstny’s growth journey
A challenging job in a fast-growing company where you can also grow yourself (with plenty of room for training)
A competitive salary, including an eco-friendly company car with fuel/charging card or an interesting flexible mobility budget.
Electronic meal vouchers, health insurance.
Seniority days: extra vacation days based on your seniority (1 day every 3 years, up to a maximum of 4 days)
Flex Income Plan: tailor extra advantages using your budget of your 13th month
Access to Benefits@Work: enjoy discounts at a wide range of popular brands and retailers
Flexible working hours, with the possibility of remote work. Because in digitalization, we should set a good example, right?
A pleasant working environment in a renewed Dstny house, customized to the wishes of our Destinians.
A great team of colleagues and wonderful customers.
A friendly atmosphere with regular fun team-building activities or company events.
Always fresh soup, fruit, and delicious coffee.
To be a part of the Dstny family: an ambitious, inclusive and people-centric organisation
