POSITION TYPE: Permanent Full-Time SALARY RANGE: $61,200 - $70,000 REASON FOR HIRING: Replacement WORK MODEL: Hybrid LANGUAGE: Bilingual (English/French) WHO WE ARE SOCAN is a not-for-profit copyright collective dedicated to ensuring music creators and publishers receive what they have rightfully earned for the use of their work. SOCAN supports and represents nearly 200,000 songwriters, composers, and music publishers. Through licensing, global royalty collection and advocacy, we help creators to keep making the music that entertains, moves, and inspires us OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, AND ANTI-RACISM SOCAN thrives with a variety of viewpoints, identities, and backgrounds, and we are committed to anti-racism. Everyone is welcome to apply for our wide range of roles, regardless of gender identity, gender expression, ethnicity, race, age, culture, sexual orientation, religious belief, or physical ability. Learn more about SOCAN’s commitment to Inclusion & Anti-Racism. WHY WORK WITH US? • Make a difference by supporting and collaborating with a vibrant and creative community • Enjoy many options for workplace flexibility and work-life balance • Get involved in the rapidly changing creative space • Advocate for and empower the creative community • Together, we’ll help music creators earn more income and make a living WHAT WE OFFER • 35-hour workweek schedule (possible flexible work options i.e., 4-day work week (position based) • Twelve paid sick days annually (including five personal days) • Access to SOCAN fitness facility • Annual Performance Incentive bonus (dependent on a personal and company performance) • Defined contribution Pension Plan • Comprehensive, health and dental benefits program • Inclusive and collaborative working environment ABOUT THE ROLE The Licensing Specialist is responsible for administering and coordinating inbound licensing requests related to Sync licensing, and other Reproduction Rights (RR) as required. This role focuses on the efficient intake, qualification, processing, and documentation of licensing requests involving primarily single-right agreements, ensuring timely communication, accuracy, and alignment with established guidelines, tariffs, and regulatory frameworks. The Licensing Specialist plays a key role in delivering consistent, high-quality service to licensees while supporting the integrity and execution of licensing operations WHAT YOU’LL DO / KEY RESPONSIBILITIES • Receive, qualify, and process inbound licensing requests related to Sync licensing, and other Reproduction Rights (RR), ensuring accurate handling of licensing requests • Respond to incoming inquiries (phone, email, and other channels) within established timelines, providing clear, professional, and timely communication • Set up and manage licensing cases and products within internal systems to track requests from intake through execution • Prepare, generate, and amend Sync licensing agreements, ensuring accuracy of terms, rights, and documentation • Coordinate with rights holders (as required) to support proper handling and execution of licensing requests • Administrate licenses in accordance with applicable agreements and internal guidelines • Maintain accurate and organized records of all licensing activity, including agreements, communications, and repertoire-related information • Utilize CRM and internal systems to document licensing activity, track request status, and ensure data accuracy • Provide guidance and support to licensees regarding licensing requirements, including Reproduction Rights (RR) obligations and general Canadian copyright considerations • Communicate effectively with licensees, rights holders, and internal stakeholders to ensure smooth and efficient processing of requests • Monitor and follow up on open or pending requests to ensure timely completion and adherence to service standards • Collaborate with internal teams, including Legal, Finance, Royalty Operations, Royalty Collections, and Licensing Operations, to support accurate execution and reporting • Identify and escalate issues or process gaps, contributing to improvements in workflows, documentation, and service delivery • Complete assigned tasks and other duties as required
WHAT YOU WILL BRING • 2+ years experience in Sync Licensing (preferred) • Understanding of Reproduction Rights (RR), Sync licensing, and the publishing industry • Knowledge of the bicultural Canadian market • Bilingual in French and English • Exceptional customer service skills with a strong service-oriented mindset • Excellent organizational and time management skills • Strong communication and interpersonal skills • Professional telephone etiquette and communication presence • Proven ability to identify issues and apply effective problem-solving approaches • Self-starter with the ability to work independently and take initiative • Collaborative team player with the ability to work cross-functionally • Detail-oriented, with strong accuracy in documentation and data management • Proficiency in Microsoft Office applications (Word, Excel) and CRM/database systems
ACCESSIBILITY & ACCOMMODATION SOCAN is committed to providing an inclusive workplace environment that meets the accessibility needs of employees with disabilities. Should you require accommodations please contact us directly at hr@socan.com and we will make the necessary accommodations. Applications submitted to this email address will not be accepted. EQUAL EMPLOYMENT OPPORTUNITY SOCAN is an Equal Opportunity Employer. Hiring and other employment decisions at SOCAN are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance. If you don’t see yourself fully reflected in every job requirement listed on the posting above, we still encourage you to reach out and apply. Research has shown underrepresented groups often only apply when they feel 100% qualified. We are committed to creating a more equitable, inclusive, and diverse company and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply. HOW TO APPLY If you’re interested in joining us, we’d love to hear from you: http://www.socan.com/careers/ Thank you for your interest in our company; we will be in touch with those candidates we wish to interview. To learn more about SOCAN, go to www.socan.com. You can also follow us on LinkedIn, Twitter, Instagram, and Facebook (@SOCANmusic/@SOCANmusique).
