EntryFull TimeEN
This role would be suitable for a recent Graduate looking to get their foot in the door and kick start their career!
Is this your next role?
As a Graduate IT Service Engineer, your role is to ensure the stability, integrity, and efficient operation of the in-house ICT systems that support core organisational functions across the Heartland business.
You'll achieve this by monitoring, maintaining, supporting, and optimising all (but not limited to) ICT hardware, networks, telephony, communications, software, desktop and printing, local and enterprise applications and associated operating systems as required across the Heartland business.
Reporting to the IT Service Delivery Manager, you'll provide 1st and 2nd level technical services and support for Heartland's group ICT operations. This role is actively involved in the support of Heartland WAN, LAN, hardware, server and client operating systems and applications.
Does this sound like you?
You're someone with strong communication, analytical, and problem‑solving skills, able to quickly understand technical issues and provide effective support to internal users. You're known for being approachable, easy to work with, and confident in delivering high‑quality IT service.
You’ve got:
Experience in a service desk or complex IT support environment
Knowledge of Active Directory, Azure, O365, and Citrix
Strong phone communication skills, including the ability to understand and triage issues from both technical and non‑technical users in a phone‑based support setting
The ability to manage multiple issues at once
Solid understanding of current network hardware, protocols, and standards
Application support experience
Proven knowledge of PC operating systems
You're also:
A team player
A strong communicator - both verbally and in writing
A problem solver who can work at pace and use initiative
Able to prioritise escalations effectively and be flexible when required to accommodate change
Someone who is able to consider issues from a range of angles and propose creative solutions that assist the business in achieving its goals in a safe, compliant and controlled manner
Relevant industry specific qualifications in the following technologies are preferred:
Microsoft
ITIL
Citrix
Cisco
A bit about us and what we do
Heartland is an NZX/ASX-listed financial services group with big growth plans. Heartland Group owns both Heartland Bank in New Zealand and Heartland Bank in Australia. We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees. Heartland's strategy is to digitalise everything we do, enabling us to provide customers with what they need in a scalable way. We can then pass those benefits onto our customers through faster service and better rates.
Can you see yourself here?
We're innovative and always evolving. We work together as one team and have big ambition. We're committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people. We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, the Rainbow Committee, Diversity & Inclusion Committee and our Green Team).
Some of our perks include employee banking benefits, an excellent insurance package, flexible working options, sports teams (touch, netball and football), and Friday night pizzas and drinks!
Diversity & Inclusion
At Heartland, we're proud to celebrate the many characteristics that make each of us different. We embrace diversity in all its forms and believe in creating an environment that helps us better understand and serve our customers. As a Living Wage Employer, a Hearing Accredited Workplace, and a Rainbow Tick certified organisation, we're committed to doing right by our people.
Keen to learn more?
For an insight into life at Heartland, check out our Instagram @heartlandbanknz or follow us on LinkedIn www.linkedin.com/company/heartland-bank-nz.
