EntryFull TimeEN
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.About the role
We currently have an opportunity for a talented and creative Cluster Revenue Analyst to join our iconic Four Seasons Hotel Milano in Italy!
What You Will Do
The Cluster Revenue Analyst supports the Senior Director of Revenue and the Revenue Team in maximizing total hotel revenue and profitability through detailed reporting, data analysis, and trend monitoring.
This role supports Total Hotel Revenue Management, identifying revenue growth opportunities, forecasting demand, and optimizing pricing and distribution strategies across all revenue streams (Rooms, F&B, Catering, Spa).
The ideal candidate is highly analytical, detail-oriented, advanced in Excel, and has a strong understanding of market dynamics. This is a thinking role, expected to provide insights and recommendations—not just execute tasks.
Key Responsibilities
Analyze historical performance, market trends, and competitor activity to identify revenue opportunities and risks.
Prepare daily, weekly, and monthly KPI reports, including:
Rooms: Occupancy, ADR, RevPAR
Food & Beverage: Covers, average check, internal vs. external guest contribution
Catering & Events: Average check, covers, meeting room occupancy
Spa: Covers, average check, internal vs. external guest contribution
Produce ad hoc analytical reports based on business needs.
Monitor and analyze demand forecasts and booking pace.
Prepare and maintain competitor pricing and positioning reports.
Preparing PPT for revenue strategy meetings, owners meetings, ad hoc meetings.
Collaborate with Sales, Marketing, and Operations to create reports, share insights, and support action planning.
Conduct regular audits of pricing, inventory, and distribution channels to ensure alignment with revenue objectives.
Assist in the preparation of revenue forecasts and budget reports.
Monitor market conditions, economic trends, and industry developments impacting revenue.
Stay informed on revenue management tools, technology, and best practices.
Provide actionable insights and recommendations based on data analysis and market research.
Work closely with cross-functional teams to ensure alignment and effective execution of revenue strategies.
What you bring
A strong analytical mindset and a genuine passion for driving revenue performance through data‑driven decisions. You bring solid experience in revenue analysis, pricing strategies, forecasting, and demand management, ideally within a luxury hospitality or service‑driven environment. With a proactive and detail‑oriented approach, you contribute insights that support commercial strategy and enhance overall business performance. You combine technical expertise with collaboration skills, bringing energy, ownership, and a continuous‑improvement mindset to the team.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Meals available at our Employee Restaurant
Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
Employee Recognition Programs
Opportunities to build a successful career with global potential
Schedule & Hours:
This position is based at the Four Seasons Hotel Milan.
This position follows standard office hours, with flexibility as required to meet business needs. Occasional availability may be necessary to support peak periods or special business requirements.
You must possess the legal right to work in Italy and have fluency in English and Italian.
