The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.
Tasks
- Respond promptly and professionally to customer inquiries via phone, email, and live chat.
- Provide accurate and detailed information about products and services.
- Resolve customer complaints and issues efficiently, with empathy and professionalism.
- Collaborate with team members to continuously enhance the customer experience.
- Participate actively in training sessions, team meetings, and knowledge-sharing activities.
- Support marketing initiatives, including social media management and content promotion.
- Assist with special customer service projects as required.
- Deliver exceptional customer service to Tianshi’s networks across Europe through both online and offline channels.
- Organize, prepare for, and actively engage in events, meetings, and training sessions.
Requirements
- Very good knowledge of Turkish and English
- strong communication skills
- excellent online/offline marketing skills
- Active, motivated team player; able to work independently
- PC skills with the MS Office package
Benefits
- Comfortable and conveniently located central office workspace
- Opportunity to scale a unique S2B2C model across Europe
- Career path into regional leadership or global digital strategy roles
- Warm and international culture based on respect, collaboration and giving your ideas a spotlight!
- Interactive activities: team-building, company parties and events
