Customer Success Manager – claim.me (f/m/x)

Company Description

At Seven Senders, we are constantly innovating to make international shipping simpler and smarter. 

With our newest product, claim.me, we offer the leading one-stop solution for online retailers to claim parcels at carriers with just a few clicks.

For a Customer Success Manager, this is an ideal product to work with as the customers see results quickly, the value is easy to communicate, and our zero churn record speaks for itself. 

Job Description

We are looking for a Customer Success Manager who takes real ownership, loves building long-term relationships, and wants to be part of the reason our zero-churn record stays intact.

In this role, you will be the key driver of customer happiness, from the moment a new retailer signs all the way through their long-term growth with claim.me.

The essence of your role:

• You lead the rollout for every new customer, from contract signature to full go-live.
• You own the regular KPI reviews, proactive check-ins, and make sure customers always get value from a product that keeps evolving. Zero churn is our baseline, and your job is to keep it that way.
• Our product evolves fast. You make sure customers are always getting maximum value from every update and new feature, acting as a genuine partner rather than just a support contact.
• You are on the front line. The customer insights you gather directly shape our product roadmap.

Qualifications

This is what you need to succeed:

• 2+ years in account management, customer success, or senior/team lead roles in customer service, ideally in e-commerce, logistics, or SaaS
• C2-level German and fluent English, as you will be managing relationships with DACH-based retailers
• A comfortable relationship with data and business analytics; experience with tools like Looker is a plus
• You treat every customer relationship as your own and take pride in keeping them happy and growing

Additional Information

What we offer:

Flexible & Hybrid Work: Our office is at Alexanderplatz; we have a hybrid working model with flexible remote-office set-up and working hours. And if you wish, you can work from almost anywhere for up to 2 months per year.

Benefits: We offer company lunches twice per month, a corporate benefits platform, and German & English language courses.

Mission Zero: Climate-neutral and long-term impact. With our green initiatives, we are reaching climate neutrality for ourselves, and hopefully, we're inspiring the entire logistics sector to join us to create a sustainable future.

Vibrant Culture & Community: We embody collaboration, open doors, and a no-fuss results focus, and we are successful with our data-driven and efficient working approach. We like to celebrate and come together, and we strive for a workplace buzzing with energy and camaraderie, highlighted by regular team events, and company-wide celebrations.

Inclusive Environment: We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender identity, age, or disability.

If you meet the above qualifications and are excited about the opportunity to join our team, we encourage you to submit your application today. Please scroll down to submit your English CV. We look forward to hearing from you!