Assistant Manager Treasury Services

NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The Assistant Manager Treasury Services, reports to the Manager Treasury Services. The Assistant Manager will assist in the managing of accounting operations, ensuring compliance, and contributing to the financial reporting while also providing training and leadership to members of the Treasurer’s office. The Assistant Manager will collaborate with various service areas to facilitate consistent delivery of services and information across all campuses.

Essential Duties:

• Provide management and oversight of the Treasurer’s Office with “hands on” training and support to both frontline Treasurer’s office staff and the accounting positions

• Provide training to new employees and cross training of positions related to the Treasurer’s Office

• Daily review/verify cashier activity in Workday, ensuring deposits are complete and accurate

• Complete deposits for online student payments done in Touchnet student account

• Verify Touchnet Marketplace payments and Workday ad hoc transactions

• Process ACH returns on student’s account in Workday and update payment plan information if appropriate

• Review operating bank account daily for incoming sponsor payments, scholarship funds, collection agency payments, State Set Off payments and returned payments

• Download transaction activity, and process in Workday, as appropriate

• Configure course and course section fees/fee calculations

• Work with Records and academic departments to verify course fees

• Work with bookstore to ensure digital course materials fees are applied and process invoices for each semester

• Responsible for the collection process for past due student accounts.

• Review monthly collection payment reports from agency and State. Create and format a spreadsheet of student’s payments to be recorded in Workday, request payment to the collection agency invoices

• Process credit card disputes, and lost refund check affidavits

• Assist Manager of Treasury services with the administration of Touchnet functionalities, student accounts, payment plans, PayPath refunds, and Marketplace

• The Assistant Manager of Treasury services will be crossed trained to back up the Manager’s duties

• Some of the functions are, student refunds, drop for non-payment, processing 1098-T, and State tax offset program

• Regular, reliable, punctual, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others

• Additional duties may be assigned as necessary to support the goals and objectives of the department and college

Rate of Pay: $43,628 annualized *Higher compensation may be considered based on qualifications directly related to position.

Completed applications received by 5/1/2026 will be assured full consideration. Late Applications will be reviewed as necessary to fill the position

Minimum Qualifications:

• The formal education equivalent of a high school diploma

• One year of specialized training in business management, business education, or a related field

• Three years of experience in student financial accounts, banking or related area

Knowledge, Skills, and Abilities:

• Strong problem-solving and critical thinking skills; team-oriented, customer-service focused; maintains discretion and confidentiality

• Working knowledge of college/local/state/federal regulations related to billing, payments, refunds, and student confidentiality; applies student services policies and procedures appropriately

• Ability to manage multiple priorities and projects in a fast-paced, interruption-driven environment; flexible and adaptable to shifting deadlines

• Effective oral and written communication with a diverse customer base; explains terms, concepts, and technology in plain language

• Strong attention to detail; maintains accurate records and prepares/reviews reports and other documentation

• Skilled in conflict de-escalation and complaint resolution; researches questions using available resources and escalates appropriately

• Self-directed and dependable; works independently with minimal instruction and demonstrates initiative

• Proficient with student information systems and standard office software (word processing, spreadsheets, email); accurate computer use and data entry

• Demonstrated ability to analyze financial data and apply basic math/statistics and research/analysis methods

• Ability to develop, interpret, and apply policies and procedures; may plan, organize, and direct the work of others as needed

Physical Demands/Work Environment

 

Work is performed in an office setting that may be, at times, noisy and intense with multiple interruptions.

Occasionally:
• Crouching
• Driving
• Manipulate items with fingers, including keyboarding
• Grasping
• Kneeling
• Lifting
• Pulling
• Pushing
• Stooping
Constantly:
• Feeling
• Hearing
• Reaching
• Repetitive motion
• Sitting
• Standing
• Talking
• Walking
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

 

Environmental Conditions:

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

NWACC is an Equal Opportunity Employer, please see our EEO policy.