Senior Dealer Operations Manager - Miami

Location(s): Miami, FL

Job Schedule: Full-time

Education Requirement: Bachelor's

Sponsorship: No

Come Drive Innovation with Us. We are currently looking for a Senior Dealer Operations Manager to join our team in Miami, FL.

Supports assigned dealerships’ sales operations to achieve all district’s new vehicle wholesale and retail sales objectives including commercial. In addition, promotes and supports all customer service and sales enhancing programs such as CPO and rental programs. Assesses sales operations through routine contact and site visits. Identifies areas of improvement and motivates dealership sales management to make improvements and take corrective actions to drive sales. Helps identify best in class dealerships’ practices and recommends incorporation into programs and policies. Works with Fixed Operations Manager counterpart to synergize operations. Provides logistical support relating to market representation changes and issues affecting assigned dealerships as directed by AGM. Cooperates with other districts to maximize national sales efforts. Districts may consist of 8 to 19 Dealerships depending on complexity and geographic factors.

A Day in the Life:

• Drive vehicle wholesale objectives through effective retail operations consulting; demonstrating potential ROI on sales; accentuating special wholesale promotions and reward opportunities; promoting optimum car mix and car flow and negotiating special accommodations for dealerships.

• Conducts routine dealership visits to review operations and to meet with vehicle sales staff, management and Dealer Principal to assess all aspects of sales operations to drive meeting of wholesale and retail objectives.

• Routinely reviews sales reports and financial statements with dealer sales management to monitor financial strength and compliance with company standards and agreements. Monitors cash flow, inventory, and capital. Questions accuracy and accounting if needed. Assists AGM and dealership management to improve financial strength through increased sales vehicle sales and effective inventory management.

• Reviews and monitors marketing and advertising plans for dealerships and assesses current effectiveness of their efforts. Suggests new marketing programs and techniques providing proven results. Demonstrates potential positive impact to dealerships financial statements to achieve dealership “buy-in” and support. Routinely reviews sales reports demonstrating success or failure of marketing efforts and expenditures.

• Maintains awareness of competing dealerships in assigned market. Analyzes market registration information and incorporates market expansion opportunities into assigned dealerships to maximize sales. Incorporates impact of newly opened and closed dealerships in assigned district into marketing and sales plans to maximize dealership sales.

• Understands other external consultant’s services currently utilized or considered by dealership. Demonstrates value of Nissan/Infiniti programs and advice in comparison. Develops advertising and promotion plans to counter negativity resulting from any warranty issues.

• Monitors inventories on dealership lots and review day supply reports with dealerships. Analyzes dealerships car mix demands. Proposes adjustments within 3 month ordering constraints to enhance future sales through improved car mix.

• Coordinates with Rgl Customer Experience Mgr on analysis of quality of customer interface and service practices in dealerships’ vehicle sales operations. Develops action plans for dealerships to enhance customer satisfaction. Conducts or contracts training of sales associates and monitors progress.

Who We're Looking for:

• Working knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.

• Additional knowledge of sales related systems.

• Ability to prioritize own schedules and organize workload effectively with minimal daily supervision.

• Ability to function effectively and remain productive in a virtual office environment

• Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships.

• Dedication to meeting the expectations and requirements of internal and external customers.

• Attentive to others opinions and perspectives.

• Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises.

• Result driven even in the face of resistance or setbacks.

• Ability to present ideas and analysis in an effective manner.

• Ability to understand the complexities of situations and solicit assistance from others as needed.

• A minimum of 6 years of progressive Marketing and Sales experience for the senior level, including a minimum of 3 years of analytical experience in various specialties of the automotive industry: Sales Ops, Dealer Agreements, Marketing, Parts & Service, Sales Reporting, DND, Market Analytics, Pricing, Consumer Affairs, Distribution, Customer Satisfaction/Experience, Advertising & Promotions, Warranty, Carflow, Mix Mgmt, Facilities/Merchandising, CMM/ Contests & Incentives, Manufacturing.

• Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.

• At least 2 or more years of experience within a previous dealer contact support role such as WDM, FOM, FSM or DOM role (or equivalent dealer contact) is required for advancement to the senior level.

• Previous experience supervising others and previous experience in a sales capacity is desirable.

• Bachelor’s Degree in Business or related field required.

Travel:

More than 75% day and overnight domestic travel. Position requires residence within assigned district.

What You’ll Look Forward to at Nissan:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

                                                                              

Rewards: In addition to competitive pay and internal promotional opportunities, you will be eligible for a quarterly performance bonus and demo vehicle. Nissan also supports your well-being with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

Built for Your Best:

https://www.youtube.com/watch?v=PXuame0vwiw&list=PLki2k0CDxrPe8V6WmEeEdhj1fosRD-JQa

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan’s policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team.  When everyone belongs, the power of NISSAN is undeniable.  Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard.  We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Atlanta Georgia United States of America