EXPECTED END RESULTS

MAJOR ACTIVITIES

1. CSI

• Support to enhance Service Quality & F1
• Ensuring Manpower Adequacy & Quality at Dealership
• Upgradation of Technician Skill set for entire Dealer Network

2. NSTEP & New Model Trainings

• Conduct high-impact Training sessions for Dealer Technical staff on NSTEP Curriculum, New models & Diagnostic procedures.
• Develop, review, and refine Technical training curriculum / content to bridge skill gaps identified through Field performance data and F1 results.

3. Training Management

• Manage outsourced Regional trainers towards Technical Training delivery & deploying Skill-up programs across Dealer networks
• Prepare monthly Training Calendar & monitor Trainer utilization as per Organizational KPIs
• Train-The-Trainer & Certification for new Joiner Trainers.
• To review Agency performance & manage regular payments

4. Training Facility

• Oversee the upkeep, calibration and inventory management of all training tools, diagnostic equipment, vehicle mock-ups, and training vehicles at Training center.
• To handle Agency PO renewals & manage regular payments pertaining to facility operations

5. GLMS Portal

• Support action towards enhancing GLMS Technical registry for all Technical workforce.
• Training Curriculum & Repository management

6. TSI

To ensure Trainee Satisfaction Index not less than 95% for all types of Training programs

7. Training Reporting

Representing IND Technical reporting at IND & Global forum of NMIPL / AMIO / NML (monthly/quarterly)

EDUCATIONAL QUALIFICATIONS

BE/Be Tech

With 8~10 Years of Automotive OEM Experience in Technical Training / Training management