Quality, Safety & Risk Systems and Delivery Analyst – Permanent Full-Time Customer Risk & Governance | Sydney CBD (close to public transport) Hybrid work model | 3 days in office, 2 days WFH/site At Uniting, our purpose is simple but powerful: to inspire people, enliven communities, and confront injustice. Every role here contributes to something bigger — improving lives and strengthening communities. We’re now looking for a highly capable Systems and Delivery Analyst to take ownership of a critical enterprise Quality, Safety and Risk system — driving stability, governance, and continuous improvement across the organisation. Why this role matters This is not a passive support role. You’ll sit at the intersection of systems, governance, and delivery, operating as a trusted expert who can take ambiguity and turn it into structured, implementable solutions. Your work will directly influence risk outcomes, system integrity, and how effectively we support the people in our care. About the role This is an exciting opportunity to join a high-performing and collaborative team, contributing to a significant Uniting initiative with real organisational impact. Reporting to the Risk & Compliance Systems & Data Analyst Lead, you will operate as a senior individual contributor with a high degree of autonomy. You will: • Own 3rd level system support, leading complex issue resolution and root cause analysis • Drive system governance, including access control, data integrity, and compliance • Lead requirements discovery and solution design, translating business needs into scalable outcomes • Coordinate enhancements, fixes, and upgrades across Digital Technology and vendors • Manage UAT/SIT, release planning, and go-live activities • Oversee system integrations and data flows, ensuring consistency and control • Establish user forums and continuous improvement initiatives • Maintain high-quality documentation, reporting, and governance artefacts • About you You thrive in complexity and take ownership. You don’t wait to be told what to do; you identify problems, shape solutions, and drive outcomes. You will bring: • 6+ years’ experience in enterprise systems support, delivery, or business analysis • Strong capability in requirements gathering, process mapping, and solution design • Experience managing system configuration, access governance, and master data • Proven ability to lead UAT/SIT and release activities • Confidence working across business, technology, and vendor stakeholders • Excellent communication skills, with the ability to translate technical concepts clearly • A proactive, solutions-focused mindset with strong attention to detail Highly regarded: • Experience in risk, compliance, safety, or incident management systems • Exposure to integrations and multi-system environments • Familiarity with ITIL, Agile, or hybrid delivery environments Who we are At Uniting, we work across aged care, disability, mental health, community services, and social justice. We welcome people from all backgrounds and are committed to creating a safe, inclusive workplace for everyone. Ready to apply? If you’re looking for a role where you can own outcomes, influence systems at scale, and drive meaningful improvement, we’d love to hear from you. If you’d like to know more about the role or request a copy of the comprehensive position description, please contact Louise Massie at mmassie@uniting.org. What we offer you • Meaningful work that matters — build a rewarding career with one of Australia’s leading human services organisations • More money in your pocket — access up to $18,550 in tax-free salary packaging as part of our NFP benefits • Wellbeing that goes beyond work — access Fitness Passport and prioritise your health your way • A role with real purpose and organisational impact • A culture that supports growth, inclusion, and meaningful work • Standout location in Sydney’s CBD, close to public transport • Everyday savings — enjoy exclusive discounts through our U Rewards program Who is Uniting Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services, and spiritual care. We support people across all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities, and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, well-being, and inclusion of children and young people. Empowered by diversity At Uniting, inclusion isn’t just something we value — it’s how we work. Our culture reflects the diversity of our colleagues and the communities we serve.
