Quality, Compliance and Risk Adviser (Identified)

Quality, Compliance and Risk Advisor (Identified)

Based in Cairns

Salary: Wuchopperen Health Service Limited Enterprise Agreement (2023)

Administrative Grade 5

$85,156.39- $93,560.36 per annum

Wuchopperen Health Service

'A culturally dynamic community where everyone thrives in health and wellbeing.'

Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.

Benefits of working with Wuchopperen:

We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them:

• Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
• 5 weeks annual leave and 15 days personal leave pro rata.
• Commitment to professional development.
• EAP for employees and family members.

About the role:

The purpose of this role is to assist in maintaining Wuchopperen’s Quality Management System (QMS) and support quality and risk management activities. The role contributes to achieving organisational priorities by providing guidance, preparing preliminary documentation, and coordinating processes to support compliance and continual improvement.

This role reports to the Manager Quality, Compliance and Risk and works alongside other members of the Quality, Compliance and Risk Team.

This role has close links with program staff, managers, and the wider leadership cohort.

The role may co-ordinate or assist with, any of the following specific Wuchopperen QMS processes at any given time, as directed by the Manager Quality and Risk:

• Privacy and Client Information Management;
• Client Complaints and Compliments;
• Continual Quality Improvement;
• Incident Management.
• Document Management.
• Risk Assessment; and
• Internal Audit.

Key responsibilities:

1. Assist program staff and managers by gathering information on program operations and service delivery to support accurate advice and preliminary documentation under general direction.

2. Provide support and assist with training and guidance, on quality and risk principles as directed, including helping to maintain controlled documents.

3. Maintain awareness and assist in applying relevant accreditation standards and legislation regarding Wuchopperen’s quality objectives (including but not limited to International Organisation for Standardisation (ISO) 9001:2015, Human Services Quality Framework, Risk Management, Privacy Act 1998 and associated Australian Privacy Principles.

4. Support the promotion of quality and compliance procedures and assist in implementing processes to improve service delivery.

5. Ensure managers and other key stakeholders experience exceptional customer service and are provided with the appropriate tools, advice, and guidance to fulfil their Quality, Compliance and Risk obligations.

6. Monitor and maintain electronic data collection and reporting systems to support the timely submission of allocated performance and acquittals reporting, projects and procedural updates.

7. Assist the Quality, Compliance and Risk Team with the coordination of risk management and CQI activities. Development and maintenance of internal work instruction documents and preparation for scheduled external audits, coordination of meetings and appropriate follow-up actions post-audit.

8. Monitor potential improvement opportunities through the use of technology and gather and record statistical data relevant to measuring performance against agreed indicators.

9. Assist the Manager Quality, Compliance and Risk with preparation for Management Review Committee Meetings and Quality Working Group meetings with secretariat tasks and monthly reports.

10. Perform administrative tasks, including records management, and participate in meetings, supervision, and performance reviews.

11. Work within Wuchopperen Workplace Health and Safety requirements and instruction and report any concerns in the workplace.

12 .Participate in organisational and community activities to advance the health of Aboriginal and Torres Strait Islander people.

13. Work within Wuchopperen’s Policies and Procedures including the Code of Conduct and the Work Health and Safety requirements and contribute to continuous improvement processes to ensure compliance with relevant standards and safe, effective service delivery.

14. Other duties as required, within your skills, experience, and capacity.

Core Capabilities:

Assessment of merit for this role will be based on the knowledge, skills and experience, potential for development and personal qualities. The competencies listed below are considered to the most critical for success in this role.

For applicants to be successful in this role, they should demonstrate:

• Knowledge of, and experience supporting quality and risk initiatives, with proven ability to coordinate continuous improvement activities to meet compliance with legislation and quality standards (e.g., ISO 9001:2015, Privacy Act 1998).
• Knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultures from an historical and contemporary perspective, including the ability to communicate effectively and sensitively with Aboriginal and Torres Strait Islander people.
• Ability to support change processes and the promotion of an effective QMS, with proven ability to partner effectively with the business, providing timely and accurate Quality, Compliance and Risk support.
• Ability to support the development of complex business documents (including briefs, reports, policy, and procedures), with a commitment to quality customer service, and the ability to apply the principles of risk-based-thinking and continual quality improvement.
• Demonstrated ability to support change processes and contribute to team activities in a multi-disciplinary team environment, with strong interpersonal, communication skills.
• Demonstrated ability to meet and work within the core values and behaviours of Wuchopperen.

Requirements:

• It is a condition of employment in this role for the employee to be, and remain, vaccinated against measles, mumps, rubella, varicella (chicken pox), pertussis (whooping cough) and hepatitis B
• It is recommended for the employee to be vaccinated against COVID-19.
• Proof of qualifications and current registration is required to be provided prior to the commencement of duty.
• The above is an Identified position. It is a genuine occupational requirement that an Identified position be filled by an Aboriginal or Torres Strait Islander person, as permitted by and arguable under section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).
• It is a condition of employment that all employees are holders of a current and valid ‘blue card’ or Working with Children Check. This is at your cost. Employment cannot continue or commence if you do not have a ‘blue card’ or if your ‘blue card’ is withdrawn or is disqualified.
• Consent to a broader criminal history check at Wuchopperen’s cost.
• For the Culturally Appropriate Foster and Kinship Care Service (CAFAKCS) it is a condition of employment for the following to undergo a Child Safety and Personal History Screening Check conducted by the Department of Child Safety, Seniors and Disability Services. There is no fee for this check. Employment cannot commence or continue for where your application is not approved or is withdrawn.
• Chief Executive Officer
• Deputy Chief Executive Officer
• Board of Directors
• Executives, Executive Officer and Executive Assistant
• Director Child, Youth and Family Services, as Nominee
• Manager, Child Wellbeing
• Manager, Children and Family Services
• Manager, Youth and Family Services
• Coordinator, Child Wellbeing Services
• Coordinator, CAFAKCS
• CAFAKCS Team Members
• Information Technology Team Members
• Quality and Compliance Team Members
• Possession of a current CPR certificate or commitment to obtain within the first six weeks of employment is essential.
• Possession of a current Queensland “CA” class driver’s licence is essential.
• Commitment to work within the principles of Aboriginal and Torres Strait Islander community control including a willingness to develop the leadership of Aboriginal and Torres Strait Islander staff.
• All employees are responsible for the safety of themselves, students, visitors, volunteers and fellow staff members. Employees must report any hazards or incidents, co-operate in emergency drills, undertake Workplace H&S training as required, and lodge risk assessments for all external and internal risk activities.
• Ability to use Microsoft products and the ability to use or willingness to gain proficiency in the client information management systems.
• Hold a current Blue Card (for suitability to work with children and young people).
• Proof of qualifications is required to be provided prior to the commencement of duty.
• Possess a current driver’s licence.
• A commitment to adhere to Wuchopperen’s policies and procedures.
• Successful applicant to consent to a broader Criminal history check
• Undergo and Child Safety and Personal History Screening Check

Applicants who do not address these requirements, will not be considered for shortlisting.

Note: Revised legislation requires applicants to hold a blue card prior to commencement. Refer to Qld Government’s Blue Card Services website for more information.

How to apply:

To be eligible for interview, applicants must submit a cover letter (no more than two pages), addressing the Core Capabilities and an up-to-date Resume including two referees and complete the screening questions provided from Employment Hero.

For more information contact Frankie, Director, Corporate Support on ‪07 4080 1034.

The above is an Identified position. It is a genuine occupational requirement that an Identified position be filled by an Aboriginal or Torres Strait Islander person, as permitted by and arguable under section 25, 104 and 105 of the Queensland Anti-Discrimination Act (1991).

Wuchopperen is a Child Safe Organisation, and the safety and wellbeing of children is of utmost importance.

Closing date for applications: 5pm on Monday 6th April 2026