Full TimeENNorth America
At Rapha, we want to make cycling the most important sport in the world, by transforming the lives of millions. We are on a mission to create the world’s greatest club through our Rapha Cycling Club (RCC).
Our clubhouses have been created as meeting places for riders around the world. Located in vibrant cycling cities, you'll find these spaces stocked with the latest Rapha products, limited edition Clubhouse items, and a café serving the finest coffee and food. The Clubhouses screen live racing, host exclusive exhibitions and events, and are at the heart of our communities. The perfect home for the vibrant culture of cycling and for inspiring a life by bike. Our Clubhouses offer the ultimate Rapha in-store experience.
Clubhouse Assistant
The Clubhouse Assistant is dedicated to delivering the legendary Rapha customer experience across both the retail and café spaces within the Clubhouse. The first person any visitor to the club will meet, the Clubhouse Assistant must be welcoming and engaging, a refined Rapha ambassador. A people person, the Clubhouse Assistant is able to uncover and cater to all the customer’s needs through conversation, and by using their Rapha product knowledge twinned with retail experience, they will provide the perfect Rapha solution.
THE ROLE
Key Responsibilities:
Deliver the legendary Rapha experience by engaging, developing and maintaining relationships with all Clubhouse visitors
Seamlessly move between all areas of the Clubhouse whilst delivering consistent world-class service
Drive sales by effectively uncovering the customer’s needs and presenting appropriate range solutions
Provide expert Rapha product knowledge
Understand the full café offering and recommend menu items to customers
Create a friendly and welcoming environment, where the sport and culture of cycling can flourish
Communicate positively about the brand at all times, be a Rapha Ambassador and bring to life Rapha’s core values – Passion, Determination, Creativity & Communication
Maintain the highest Visual Merchandising and House-keeping standards
Assist in the planning and delivery of Clubhouse Rides and Events
Assist in the preparation of café offerings to support the chef as required
Support the team and work together to create an inspiring and positive working environment
THE CANDIDATE
The ideal Clubhouse Assistant will have the following skills and qualities:
Experience in a luxury retail environment
Passionate about delivering legendary customer experiences
A proven track record of delivering results and the drive to exceed expectations
Personable and friendly – a good communicator that is approachable and engaging
Ability to prioritise and demonstrate initiative
Knowledge of the Rapha brand
Ability to work a mixture of morning, evenings, weekends and some holidays
Interested in cycling of any form or active sports is desirable
An interest in coffee/barista training would also be an advantag
Working at Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer:
We offer all our employees a 50% apparel discount and a discount for family and friends
An annual clothing allowance
Free membership to the Rapha Cycling Club
United Healthcare Package for Medical, Dental & Vision (80% Rapha, 20% Individual) based on a minimum requirement of 30 hours per week
Enhanced Parental Leave
401K Program
Up to 2 additional days paid time off to participate in a sportive or similar related cycling event
Our pay range for this role is $18 - $20 per year.
