MidFull TimeEN
Rapha launched in 2004 to redefine cycling apparel. Today progressive design and storytelling has built a global movement.
Our vision is to make cycling the most important sport in the world, by transforming the lives of millions. We're on a mission to create the world’s greatest club through the RCC (Rapha Cycling Club). Led by innovation, we embody our love for cycling by setting a new standard in design and pushing the cutting edge of performance and human craft.
The Role
As a Clubhouse Manager at Rapha, you run Rapha’s retail spaces, which are also homes to our community and Rapha Cycling Club (RCC) members across our global clubhouse network. This role is responsible for delivering world-class customer experiences for our community of riders and customers, whilst also driving commercial and operational excellence.
Accountabilities (What the role delivers):
● Total accountability for the Clubhouse P&L, executing strategies and striving to achieve revenue and KPI targets.
● Develop and execute a localized "Metro" strategy that identifies new customer acquisition opportunities and expands Rapha’s footprint in the city.
● Utilize business insights and retail trends to optimize stock levels, maximize profit, and manage Clubhouse investment effectively.
● Oversee the seamless convergence of retail and café operations, ensuring high standards and profitability across all revenue streams.
● Lead the delivery of a unique and exceptional customer experience that sets the global benchmark for retail excellence.
● Oversee the execution of the weekly ride schedule and major community activations (e.g., FAR, W100), ensuring they strengthen the local cycling bond. Maximise key local events, and build seasonal programming that drives year-round engagement through relevant challenges and activities.
● Maintain meticulous visual merchandising and physical standards, ensuring every detail of the Clubhouse reflects Rapha’s premium brand identity.
● Work with the Head of Retail, APAC as the vital link between the Clubhouse and the Service Course (HQ), providing market insights and collaborating to bring global initiatives to life locally.
● Recruit, train, and develop a high-performing team of passionate cyclists and service professionals.
● Foster an inspirational work environment aligned with Rapha values, ensuring a strong succession plan for future leaders.
Behaviors & skills we are looking for:
● You have a deep-rooted love for cycling and the passion to inspire others to Love the Sport.
● You thrive in autonomous, low-structure environments and have a proven track record of Thinking for Yourself, making independent decisions that drive results.
● You know how to Suffer. You don't shy away from the difficult uphill climb- you lean into hard conversations with your team or stakeholders, prioritizing honesty and the long-term health of the business over short-term comfort.
● You Inspire Others by leading from the front, spending significant time on the sales floor to coach the team "shoulder-to-shoulder" on technical and behavioral excellence.
● You have P&L management experience with the ability to analyze retail KPIs and execute localized growth strategies to drive revenue.
● You have proven experience managing complex, high-standard environments that blend premium retail, hospitality (café), and event logistics.
● You have a track record of recruiting and coaching high-performing teams, fostering a culture of excellence and building a strong internal talent pipeline.
● You have exceptional relationship-building skills to engage the local cycling community and grow the Rapha Cycling Club (RCC) membership.
● You have a deep knowledge of cycling culture and technical apparel, ensuring an authentic and credible experience for the most discerning riders.
Working at Rapha
We are continuously looking into ways to invest in our employees and build a better working culture and environment. Here are just some of the internal benefits we offer:
We offer all our employees a 50% apparel discount and a discount for family and friends
An annual clothing allowance
Free membership to the Rapha Cycling Club
Bike racing expenses up to $35 per race entry
Team ride days
Mental health support with MyndUp
Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
Company Pension Scheme
Company Bonus Scheme
Enhanced Parental Leave
