MidFull TimeEN
Virta is a global leader in smart electric vehicle (EV) charging services. Our mission is to build a cleaner, more sustainable future by making EV charging easy and accessible for everyone. We are looking for a passionate and customer-focused Customer Onboarding Consultant to join our team and ensure our new customers have a seamless and successful start with Virta.
As a Customer Onboarding Consultant, you will be the trusted advisor guiding our new customers from contract signature to a successful go-live. You will own the end-to-end onboarding journey, ensuring every customer is set up for long-term success. This is a critical role that sits at the intersection of Sales, Product, and Customer Success, requiring strong project coordination, technical understanding, and excellent communication skills.
What You’ll Do
Lead the Onboarding Journey: Plan and lead onboarding kick-off meetings to align on customer goals, scope, timelines, and responsibilities.
Project Coordination: Create and manage detailed onboarding project plans, coordinating with internal teams (Sales, Product, Support, Technical) to ensure timely delivery of hardware (charging stations, SIM cards, RFID tags) and software (white-label app).
Solution Implementation: Understand customer use cases, configure the product according to agreed requirements, and support them through hardware commissioning and go-live. Plan and execute testing and acceptance activities.
Customer Enablement: Deliver engaging training sessions (remote and onsite) and develop clear onboarding materials (guides, checklists, videos) to empower customers.
Relationship Management: Act as the main point of contact during the onboarding phase, providing proactive updates, managing expectations, and ensuring a smooth handover to our Customer Success and Support teams.
Continuous Improvement: Collect feedback from customers and internal stakeholders to continuously refine and improve our onboarding processes, tools, and frameworks.
What You’ll Bring
Experience: 3+ years in a customer-facing role such as customer service, technical support, or implementation, preferably in a technology or SaaS environment. Experience as a trainer is a strong advantage.
Project Coordination Skills: A proven ability to plan, prioritize, and manage multiple projects in parallel, ensuring all milestones are met. Experience with HubSpot is an advantage.
Communication Excellence: Professional proficiency in English, French, and German (both written and spoken). You can explain complex technical topics in simple, clear terms.
Customer-Oriented Mindset: A genuine passion for helping customers succeed. You are comfortable advising, guiding, and constructively challenging customers to ensure best practices are followed.
Collaborative Spirit: A proactive team player who thrives in a cross-functional environment, working closely with Sales, Product, and Support teams.
Technical Aptitude: Knowledge of EV technology and energy solutions is a significant asset.
Flexibility: Willingness to travel and work with customers across different time zones as needed.
Why Join Us?
Join a fast-growing and innovative company shaping the future of e-mobility
Work with cutting-edge technology and a passionate international team
Benefit from opportunities for professional growth and continuous learning
Make a real impact on sustainability, energy systems, and customer experience
Enjoy flexible working arrangements and a supportive work environment
Ready to help us onboard the future of e-mobility? Apply now!
We’d love to hear from you. Please apply by sending your CV and cover letter by 6 April 2026 and join us in driving the e-mobility revolution forward.
