General Information
Job Advert Title
Customer Solution Manager, Hematology
Location
Finland
Function/Business Area
Sales & Account Development
Employment Class
Permanent
Description
Customer Solution Manager, Hematology
About Astellas Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need.
Learn more at Astellas.com.Are you driven to make a real difference in the lives of patients? We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.
Location and Working Environment - Type of role: Full-time, permanent.
- This position is field based in Finland (preferably leaving in Southern Finland) but this is a multi-country role covering Finland and Norway and extensive travel is expected within Finland and Norway, including travel to the Copenhagen office.
- Astellas’ Responsible Flexibility Guidelines Statement- At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.
Purpose & Scope - The Customer Solutions Manager is the scientific and strategic business owner of the assigned territory and portfolio.
- The role is accountable for maximizing patient access and sustainable business growth by combining strong scientific expertise with advanced key account management.
- The role translates brand and scientific strategy into value-based customer solutions through evidence-driven dialogue with healthcare professionals, payers, and key stakeholders.
Role and Responsibilities - Act as a scientifically skilled field representative with a deep understanding of relevant disease areas, clinical data, and patient treatment pathways.
- Lead high-quality, evidence-based scientific dialogue with hematologists and other relevant stakeholders.
- Translate clinical trial data, treatment guidelines, and real-world evidence into clear, customer-relevant insights.
- Own and drive independently scientific-led strategic key account management, including comprehensive stakeholder mapping.
- Collaborate closely with Brand and X-Kam teams, including Market Access and Medical Affairs, to ensure aligned execution.
- Operate with a true omnichannel engagement approach in line with company vision, utilizing face-to-face interactions alongside approved remote and hybrid meetings, webinars, and digital communication channels.
- Contribute as needed to regional and global co-creation initiatives and working groups, representing affiliate needs and ensuring alignment with global strategy.
- Keep proper financial administration through Concur-system and to perform and complete Astellas SOP in a timely manner in the LMS system, timely reporting in VEEVA, provide input as required for customer segmentation and account plans.
- Adhere to all relevant internal policies, rules and the current “Business Procedures” and compliance rules, both for the country and Astellas Nordic.
Required Qualifications - Scientific or healthcare background, such as life sciences, pharmacy, medicine, biomedical sciences, or equivalent.
- Solid experience or strong understanding of haematology, oncology, or rare disease therapeutic areas.
- Proven ability to interpret, analyse, and clearly communicate complex scientific and clinical data.
- Strong business acumen paired with effective project management capabilities.
- Demonstrated experience working with omnichannel customer engagement models.
- Ability and willingness to travel extensively across the Nordic region, supported by a valid driving license.
- Fluency in Finnish with excellent command of English.
Preferred Qualifications - Experience in hybrid scientific and commercial roles within the pharmaceutical or biotechnology industry.
- Familiarity with real-world evidence generation, outcomes research, or health economics.
What awaits you at Astellas?- Global collaboration: Become part of a connected global business of like-minded life science leaders, all dedicated to improving patients' lives worldwide.
- Real-world patient impact: Contribute to transformative therapies that reach patients around the world, knowing your work makes a difference every day.
- Relentless Innovation: Join a company at the forefront of scientific breakthroughs, where you'll have the opportunity to shape the future of healthcare.
- A Culture of Growth: Chart your own course within a supportive environment that values your contributions, champions your development, and empowers you to pursue your passions.
Our Organizational Values and Behaviors - Impact
- Innovation
- Integrity
- One Astellas
- Accountability
- Courage
- Sense of Urgency
- Outcome Focus
Benefits Careers | Astellas
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help.
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