MidFull TimeEN
Do you believe climate change can be addressed through energy efficiency, renewable energy, and the electrification of society? Do you want to play a meaningful role in accelerating this transition?
If so, this could be the opportunity for you.
We are looking for a Technical Support Specialist to support our customers with technical issues related to our EV charging products and services. In this role, you will be a key part of the customer charging experience and contribute to improving quality, processes, and tools in a fast-growing EV charging business.
You will work closely with our B2B and B2C customers, as well as our Product, Sales, and Technical teams, to resolve customer inquiries and continuously improve the support experience. This role is well suited for someone with previous experience in customer support, technical support, finance, or a related field — or for someone at the beginning of their career who is looking to grow in one of the world’s fastest-growing industries.
Key Responsibilities
Respond to customer inquiries in a timely and accurate manner via Zendesk, Jira, Confluence, Slack, telephone, email, and other channels as needed
Coordinate second-line troubleshooting by gathering relevant information, analyzing root causes, and suggesting corrective actions
Document and update information related to technical issues and customer interactions for knowledge sharing and training purposes
Escalate issues that cannot be resolved directly, ensuring all relevant information is included
Share feature requests, customer feedback, and effective workarounds with relevant internal teams
Follow up with customers to ensure technical and payment-related issues are resolved satisfactorily
Participate in customer meetings to share feedback, highlight recurring issues, and support action planning
Coordinate product returns and repairs in cooperation with logistics teams and external service providers
Communicate clearly and effectively with colleagues in writing, online, and in person
What We’re Looking For
Bachelor’s degree in Business Administration, IT, Supply Chain Management, or a related field is considered an advantage
Familiarity with PC systems and CRM/ERP tools such as Zendesk
Strong interpersonal and communication skills
Detail-oriented and systematic way of working
Ability to work effectively in a dynamic and fast-paced environment
Proactive mindset and motivation to learn and grow
Experience with SQL queries for database issue analysis or ITIL knowledge would be considered an advantage
Excellent written and spoken Finnish, Swedish and English; any additional European language is considered an advantage
Why Join Us?
Join a fast-growing and innovative company shaping the future of e-mobility
Work with cutting-edge technology and a passionate international team
Benefit from opportunities for professional growth and continuous learning
Make a real impact on sustainability, energy systems, and customer experience
Enjoy flexible working arrangements and a supportive work environment
Ready to power up your career?
We’d love to hear from you. Please apply by sending your CV and cover letter by 6 April 2026 and join us in driving the e-mobility revolution forward.
