£30,000 – £35,000MidFull Time
About Us
Through education, people can transform their lives and achieve their career goals. learndirect has been empowering individuals to reach their full potential for many years through a forward-thinking, digital approach.
As the UK’s leading online learning provider, we have helped millions of learners gain qualifications that lead to exciting careers. Our mission is to empower, inspire, and transform lives through flexible education that is accessible to all.
From Access to Higher Education Diplomas and GCSEs to animal care courses and accredited dental nursing qualifications, we support learners from all backgrounds and at every stage of life and career.
Through partnerships with industry-leading providers across multiple sectors, learndirect has supported more than 4.5 million learners in achieving their goals. With rapid expansion underway, now is an exciting time to join us and be part of the future of online education.
Job Purpose
To ensure the seamless operation of end-user devices and related technologies, including laptop builds, Microsoft 365 and Google administration, and office infrastructure support, while resolving technical issues across software and hardware.
This role is based in our Bournemouth, Dorset office, supporting both on-site and remote team members.
Experience supporting telephony systems is essential, as maintaining the commercial continuity of our sales team is a critical part of this role.
Key Responsibilities and Accountabilities:
What We’re Looking For
Essential:
Minimum 2 years’ in technical support
Strong knowledge of Azure stack, including Microsoft 365 Experience supporting VoIP and telephony systems Experience with remote device management tools (e.g., Intune or equivalent) Excellent stakeholder management skills Friendly, approachable, and customer-focused attitude Strong time management and organisational skills
Desirable:
Why Work With Us?
Funded course of your choice after probation Generous holiday allowance plus bank holidays, including an extra day for your birthday/appreciation day £50 Amazon voucher for your birthday Company pension scheme Refer-a-friend scheme Inclusive culture and positive working environment Regular staff social events
Salary
Salary will be dependent on experience.
We are an equal opportunity employer, always looking for the right talent based on merit for every position. learndirect believes passionately in including all employees equally in the learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.
Proposition: Empowering people to reach their potential
Our Mission: Removing barriers (time, tech, cost) to enable a ‘learning lifestyle’.
Our Vision: To create the modern approach to learning
Our Values: Working with PACE we strive to be:
Passionate “We show pride, enthusiasm, and dedication in everything that we do, for our learners, our customers, ourselves, and each other”.
Agile “We positively embrace and respond quickly to change through a flexible, proactive workforce that seizes opportunities”.
Courageous “We challenge the norm, creating continuous business improvement and opportunities through entrepreneurial thinking balanced with a sound commercial approach”.
Empowering “We trust and inspire people to do their best and believe in themselves. We are open to a diversity of ideas, approaches, and points of view”.
