Job Req ID: 58295
Posting Date: 11/05/2026
Function: Business Services & Operations
Location: London, Bristol, Birmingham, Manchester, Newcastle, Glasgow & Belfast
Salary: Competitive
About the role
This role is accountable for providing PMO support services to complex customer contracts within Design and Delivery. It plays a key role in reducing risk to BT, increasing the likelihood of successful delivery, and enhancing customer satisfaction. The role ensures a consistent and mature PMO service is delivered to priority contracts, covering areas such as governance, reporting, risk and issue management, and the management of dependencies and obligations.
The successful candidate must be willing to undergo National Security Vetting, including Government Security Clearance (SC) and NPPV levels, which requires residency in the UK for a minimum of five years.
What you’ll be doing
Support the delivery of a high performing PMO service
- Work closely with Programme teams to provide end‑to‑end PMO delivery, ensuring services are clearly defined, consistently applied, and add demonstrable value to contract delivery.
- Adhere to agreed PMO standards for ways of working, outputs, and behaviours, promoting discipline, reliability, and a trusted PMO function.
Ensure consistent, high‑quality PMO execution
- Deliver PMO services to a consistently high standard, meeting agreed expectations for governance, reporting, control, and assurance.
- Proactively identify gaps, risks, and inconsistencies in delivery and address them early.
Embed effective processes, tools, and governance
- Comply with agreed methodologies, standards, and tools, while actively contributing to the development and continuous improvement of the wider PMO community approach.
- Drive disciplined use of PMO tools and data to provide timely, accurate insight into delivery performance for stakeholders.
Continually improve PMO effectiveness
- Identify and implement continuous improvements to PMO services, simplifying processes and introducing digital and automation solutions to reduce manual effort and increase consistency, scalability, and value.
NPS
- Contribute to the PMO Net Promoter Score (NPS) for supported contracts by tracking trends, identifying recurring themes, and driving tangible improvements to the PMO service.
Leadership
- Be accountable for PMO delivery, building trust through consistent execution, transparency, and clear communication.
Collaboration
- Foster strong collaboration with the wider PMO team, providing guidance, support, and direction to colleagues where required.
Essential Skills / Experience
- Proven experience supporting the end‑to‑end delivery of a PMO service, with clear standards, consistent execution, and demonstrable value to contract delivery.
- Strong capability in delivery assurance, ensuring high‑quality governance, reporting, and control across multiple contracts or programmes.
- Experience defining, implementing, and operating a clearly structured PMO catalogue of services.
- Solid understanding of project and programme governance, with the ability to apply methodologies pragmatically and at pace.
- Experience using PMO tools and data as the primary source of delivery insight, producing clear, decision‑ready reporting for senior stakeholders.
- Demonstrate experience in identifying improvements, simplifying PMO processes, and introducing digital or automated solutions to improve efficiency and consistency.
- Strong stakeholder management skills, with the ability to identify and influence key delivery and leadership communities.
- Proficient Microsoft 365 skills, including Excel, PowerPoint, and SharePoint.
- Ability to build and maintain strong, trusted relationships with key stakeholders.
Desirable Skills / Experience
- Experience operating PMO services within complex, multi‑stakeholder environments.
- An externally recognised qualification such as P3O, PRINCE2, MSP, PMQ, or equivalent.
- Ability to enhance PMO ways of working by simplifying processes and introducing tools or automation to improve efficiency and consistency.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Ready to connect for good and help shape the future? Apply now.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
