JOB TITLE:
Systems Administrator
LOCATION:
Montagu (this role will be full time on-site at one of our clients)
ABOUT CYBERLOGIC:
Cyberlogic is a trusted Managed Solutions Provider with offices in South Africa, Mauritius, and the UK. Serving a diverse range of clients, spanning numerous industries, including the international maritime sector, Cyberlogic specialises in IT leadership, cyber security, cloud solutions, and business intelligence. For almost three decades, Cyberlogic has been committed to enabling digital transformation through delivering unquestionable value.
Our delivery focus has enabled us to build up a national and international footprint of loyal clients that rely on us to provide transparent, open guidance to improve their processes, grow their businesses, and secure their data.
Cyberlogic is part of the Hyperclear Technology group, which boasts a diverse technology offering including robotic process automation (RPA), business process management (BPM) data analytics, and decisioning technology.
Through our non-profit, R4C (Ride for a Child), we partner with Bright Start Education Foundation, an organisation empowering deserving learners from underprivileged communities, providing holistic support and guidance throughout their educational careers.
OUR VALUES:
- We challenge ourselves to be more AWESOME
- We are driven to KEEP learning and EVOLVING
- We look beyond symptoms to identify and RESOLVE ROOT CAUSES
- We hold each other accountable through CANDID and constructive FEEDBACK
- We respect and care for each other and know we will only SUCCEED if we work AS A TEAM
- We CARE deeply ABOUT the success of CYBERLOGIC
- We FINISH WHAT WE START
- We always GIVE OUR BEST even if it means putting in the hard yards
- We KEEP THINGS SIMPLE
PURPOSE OF POSITION:
The purpose of the End User Support Systems Administrator is to ensure the seamless operation of Microsoft-based end-user systems, providing top-tier technical support to end users, optimizing system security, and fostering effective collaboration with clients. They play a pivotal role in enhancing organizational efficiency and technological proficiency. Their role encompasses safeguarding data, supporting colleagues, and contributing to process improvements.
KEY RESPONSIBILITIES:
Service Delivery:
- Administer, configure, and maintain Microsoft-based end-user systems, including Windows operating systems, Office 365, and related software applications.
- Provide technical support to end users, troubleshooting hardware, software, and network issues promptly and effectively.
- Implement and manage endpoint security solutions to protect against threats and vulnerabilities, ensuring data confidentiality and integrity.
- Create, manage, and deactivate user accounts, ensuring that proper access controls and security protocols are adhered to.
- Maintain system stability and security by monitoring and applying software updates, patches, and security fixes on a daily basis.
- Design and execute workstation-related data backup and recovery strategies to ensure data availability and integrity.
Project Participation:
- Participate in project initiatives, including on-site Infra related projects
- Contribute to and support project phase activities, which involve configuring Intune and other relevant technologies (participate in backend operations).
- Independently coordinate project tasks and contributes to the achievement of project objectives
Technologies:
Azure Responsibilities
- Deploy, configure, and manage virtual machines (VMs) and other Azure resources that end users rely on.
- Create and manage user accounts, groups, and roles in Azure AD.
- Enforce and create compliance policies (password policies, multi-factor authentication policies and identity protection policies, conditional access policies) and regulatory requirements within Azure.
- Monitor resource usage on Azure to optimize cost and performance.
- Implement Azure Firewall and Azure VPN Gateway for network security.
- Configure and manage Azure Backup for data protection.
SharePoint Responsibilities
- Create and manage user accounts, groups, and permissions within SharePoint.
- Create, configure, and manage SharePoint site collections by setting up access controls and permissions to align with business needs.
- Manage document libraries, lists, and content types within SharePoint.
- Implement metadata and tagging strategies for efficient content organization and search.
- Develop and maintain workflows using SharePoint Designer, Microsoft Power Automate (formerly Flow), or other automation tools.
- Implement and manage backup and disaster recovery strategies for SharePoint data.
O365 Responsibilities
- Manage Exchange Online for email services, including configuring mailboxes, distribution lists, and email routing.
- Configure and support email clients (Outlook, mobile devices, etc.).
- Implement and maintain Microsoft Teams for real-time collaboration and communication.
- Support the use of Microsoft 365 apps like Word, Excel, PowerPoint, and OneNote.
- Configure data loss prevention (DLP) policies to protect sensitive information.
- Monitor security threats and incidents using tools like Microsoft Defender for Office 365.
Customer Service:
- Collaborate closely with clients to understand their IT requirements and recommend technology solutions to the EUS teams to enhance their operations.
- Conduct end-user training sessions to enhance their IT proficiency and awareness.
Documentation & Reporting:
- Create and maintain accurate and up-to-date technical documentation, including system configurations, procedures, and troubleshooting guides.
- Generate and share monthly reports on system performance, security, and compliance with clients.
Teamwork:
- Collaborate with IT team members to identify recurring issues, propose solutions, and contribute to process improvements.
- Provide technical support and mentorship to the First Responder Team.
- Support fellow team members to ensure the team succeeds collectively.
- Escalate unresolved issues to the next level of support personnel.
Personal Development:
- Demonstrates a proactive approach to personal, technical, and career development.
- Always maintains a professional demeanour in all interactions.
- Stays current with the latest technology trends, products, and solutions.
- Ensures efforts and contributions are aligned with the organization's OKRs to enhance goal achievement and impact.
KEY REQUIREMENTS:
Required:
- Minimum 5+ years proven experience as a Systems Administrator in a Microsoft-centric environment.
- Minimum 1-3 years’ Infrastructure experience in an IT services company
- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).
- A+
- N+
- AZ-900: Azure Fundamentals
- MS-900: Microsoft 365 Fundamentals
- Mimecast - Level 1 – Email Security, Cloud Gateway Fundamentals
- Mimecast - Level 2 – Email Security, Cloud Gateway Advanced
- SC-900: Security, Compliance and Identity Fundamentals
- At least one of the following or proven experience working on or towards achieving the following:
- MD-102: Endpoint Administrator
- MS-102: Microsoft 365 Administrator
- MS-700: Teams Administrator Associate
Beneficial:
- AZ-140: Azure Virtual Desktop Speciality
- Google Workspace Administrator
- Apple - Support Essentials for macOS 14
- AZ-104: Azure Administrator Associate
CORE COMPETENCIES:
Technical Competencies:
- Strong expertise in Microsoft technologies, including Windows OS, Office 365, Active Directory, and Azure.
- Excellent problem-solving and troubleshooting skills.
- Knowledge of security best practices and endpoint security solutions.
- Excellent communication and interpersonal skills.
- Exceptional customer service orientation.
- Ability to work effectively in a team and independently.
Behaviour Competencies:
- Adaptable
- Approachable
- Stress Management
- Rigorous
- Striving
- Resilient
- Tenacious
- Structured
- Detail-focused
- Self-development
- Independent
- Ethics
- Listening
Should you work from home, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location to deliver your best in terms of performance and productivity.
