Manager Passenger Products

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Lead the development of innovative soft products that elevate every customer touchpoint across the Qantas network, driving excellence in comfort, service and design – including passenger amenities, bedding, tableware and service equipment. 
• Take ownership of high-profile product initiatives, managing end-to-end product lifecycles while influencing cross-functional teams and delivering measurable outcomes aligned with Qantas’ brand and values. 
• Permanent role based at our Mascot Campus 

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.  

Join Qantas as our Manager Passenger Products, where you’ll lead a dynamic team of product specialists in shaping the future of inflight customer experience across our global network. Reporting to the Head of Inflight Experience and Product Design, you’ll own the development and lifecycle management of soft passenger products—from concept to delivery—ensuring that every touchpoint reflects Qantas’ commitment to excellence. You’ll drive governance and reporting frameworks that keep projects on track and within budget, identifying opportunities for cost transformation and operational efficiency. 

In this high-impact role, you’ll collaborate with cross-functional teams including Procurement, Inflight Operations, Service Design, Cabin Crew, Engineering, and Risk & Audit to deliver products that align with Qantas’ core values. You’ll oversee supplier relationships, ensure supply chain assurance, and manage auditing activities in line with company policy. With responsibilities spanning resource planning, workflow management, and risk mitigation, this is a unique opportunity to influence the passenger experience at every level and make your mark on one of Australia’s most iconic brands. 

You’ll have – 

• 5–10 years’ relevant experience in the airline or adjacent industries, with a strong background in inflight product development and customer experience. 
• Tertiary qualifications in a relevant discipline, with additional certifications in Project Management and/or Product Development or equivalent industry experience. 
• Proven ability to lead complex product programs with structured governance, milestone tracking, and risk management. 
• Demonstrated success in coaching, mentoring, and managing specialist teams to deliver high-impact outcomes. 
• Expertise in translating customer insights and strategic goals into differentiated inflight product experiences. 
• Skilled in building relationships and influencing across diverse internal and external stakeholders. 
• Experience in managing supplier partnerships, negotiating contracts alongside Procurement, and ensuring service level compliance. 
• Strong analytical and commercial skills to balance customer experience with cost transformation and operational feasibility. 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close Sunday 29th March 

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.