Account Manager Charter Operations

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Be the trusted link between customers and operations, ensuring reliable, compliant and seamless service delivery. 
• Work in a fast‑paced, high‑impact environment, where attention to detail and strong relationships directly influence customer satisfaction and operational success. 
• Permanent role based in Perth 

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.  

The Account Manager Charter Operations position offers the opportunity to play a visible and valued role within Qantas’ Fly‑In/Fly‑Out (FIFO) charter operations in Western Australia, working closely with resource sector customers to deliver dependable, high‑quality outcomes. Managing a portfolio of charter accounts, you will build strong, long‑term relationships while guiding contract arrangements and proposals within established frameworks. Acting as a trusted link between customers and internal operational teams, you will help ensure services run smoothly and expectations are consistently met in a fast‑moving environment. 

With a strong focus on reliability, compliance and customer experience, you will contribute to performance monitoring and continuous improvement initiatives that support safe and efficient charter operations. This role suits someone who thrives on responsibility, values attention to detail and remains composed under pressure, particularly during peak demand periods. By balancing customer needs with operational and regulatory requirements, you will help strengthen partnerships and support the ongoing success of Qantas’ FIFO charter business. 

You’ll have – 

• 6–8 years’ experience in Sales or Operational roles within aviation or charter environments. 
• Tertiary qualification in Business, Finance or Commerce, or equivalent practical experience. 
• Strong knowledge of airline and/or charter operations, including scheduling, compliance and service standards. 
• Proven ability to manage multiple stakeholders across operational, commercial and compliance teams. 
• Demonstrated decision making ability to evaluate impact of change at a detailed level. 
• Highly organised with strong time‑management skills, able to prioritise and meet deadlines in fast‑paced environments. 
• Strong data capability, with experience interpreting information to support operational efficiency and compliance. 
• Highly motivated with proven initiative. 
• Clear and effective communicator, confident engaging with internal teams and external clients. 
• Sound judgement and decision‑making ability, balancing operational requirements, regulatory obligations and customer needs. 

Why Qantas?  

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.  

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays. 
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees. 
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships. 
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation. 

Be a part of something special and play your part in the Qantas story – get in touch today. 

Applications close Thursday 26th March 

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.