Accounts Receivable & Billing Analyst

Company Description

At Garage Headquarters, people are the heart of our company. Our company was founded based on empowering employees to make our customer's experiences better every day with the innovative products and professional services we have provided to thousands of homes and businesses.

Job Description

The Accounts Receivable & Billing Analyst owns the day-to-day accounts receivable and billing process, ensuring accurate invoicing, effective collections, and well-maintained customer accounts. This role plays an important part in supporting the company’s financial health by maintaining billing accuracy, improving cash flow, and ensuring prompt payment from customers.

Working closely with accounting, operations, and sales teams, this position coordinates billing activities, resolves discrepancies, and maintains professional communication with customers. The ideal candidate brings several years of hands-on accounts receivable and billing experience and is comfortable managing the AR cycle independently in a fast-paced environment.

Key Responsibilities

• Generate and distribute customer invoices and AIA requisitions for service calls, installations, and project-based work
• Process and apply customer payments (checks, credit cards, ACH) accurately within the accounting system
• Monitor accounts receivable aging and proactively follow up with customers on outstanding balances to support strong cash flow
• Communicate professionally with customers regarding invoices, payments, and account inquiries
• Investigate and resolve billing discrepancies in coordination with accounting, operations, and sales teams
• Maintain accurate customer records, billing documentation, and account histories
• Assist with month-end close activities including reporting and reconciliations
• Prepare and report weekly cash flow forecasts related to receivables
• Identify opportunities to improve billing accuracy and accounts receivable processes
• Support general accounting and administrative tasks as needed

Qualifications

• 4–6+ years of experience in accounts receivable, billing, or accounting operations
• Demonstrated ability to independently manage invoicing, collections, and accounts receivable aging
• ServiceTitan experience strongly preferred or experience with similar service industry ERP platforms
• Strong attention to detail and accuracy in financial data
• Proficiency with accounting or invoicing systems
• Working knowledge of accounting principles and receivables processes
• Strong communication skills and comfort interacting with customers via phone and email
• Excellent organizational and time-management skills with the ability to manage multiple priorities
• Experience in construction, service, or trade industries preferred

Additional Information

Compensation & Benefits
We offer a competitive compensation and benefits package commensurate with experience.

EEO Statement:
Our company is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws. All employment decisions are based on qualifications, merit, and business need.