$98,600 – $109KFull Time
GiveWell is a research organization that identifies and funds cost-effective giving opportunities, focusing on global health and well-being. Our work is funded by tens of thousands of donors who rely on our research to inform their giving. We’ve grown from directing $1.5 million in 2010 to directing more than $400 million in 2025.
We’re hiring a Salesforce Administrator to support internal users, continuously improve user experience and data quality, and ensure data reliability and consistency across our Salesforce instance. The Salesforce Administrator will fully own the support, maintenance, and roadmap of core products leveraging Salesforce NPSP, and provide front-line support for our custom Salesforce app.
Why we’re hiring this role right now: GiveWell's fundraising and grants management work depends heavily on Salesforce to operate effectively and scale our impact. Our Technology team currently has only one Salesforce Administrator, and the volume of day-to-day support requests has left little room for proactive improvements such as reducing technical debt, improving data quality, or building new features that would meaningfully benefit our growing organization. As GiveWell grows and our use of Salesforce expands, particularly in grants management, we expect demand to outpace what a single administrator can sustainably support. We're looking for someone who can share the support load, bring additional depth to the team, and help us continuously improve the systems that underpin our life-saving work.
As our Salesforce Administrator, you’ll support:
Specific duties will include:
Salesforce Support
Database maintenance
The strongest candidates will have one to three years of professional experience as a dedicated Salesforce Administrator along with some prior professional experience in customer-facing roles. In addition to relevant experience with the responsibilities listed above, we’ll be looking for someone with:
We also think these qualities will help you do well in the role and at GiveWell:
What does success look like in this role?
The primary responsibilities of this role are to deliver exceptional support to our internal users, enhance user enablement, and maintain high data quality within Salesforce. Success in this role will be evaluated based on these key areas.
What is the structure of the team I’d be joining?
You will report directly to our Head of Tech. You’ll be joining a team with two other Salesforce professionals, one who provides support and the other who leads building solutions. You will collaborate to provide support alongside our existing support teammate. Naturally, your work will intersect with that of your colleagues, so coordination and communication will be key.
Do I need certifications to apply?
For this role, we value experience over certifications. If you are a Salesforce Certified Administrator, you could be a good fit with the right applicable experience, but we don’t require this certification for the role.
Would I be responsible for gift processing?
We know that at some organizations Salesforce Administrators are responsible for processing gifts of donations. At GiveWell, we have a dedicated gift processing team who you will work with and support, but this role won’t be directly responsible for those tasks.
What are some of the reasons I might not like this role?
The majority of the needed work in Salesforce will focus on support, training, and data quality. If you are looking for a role where building Salesforce apps is the majority of what you do day-to-day, this role may not be the best fit.
What is the hiring process like?
The steps in the hiring process are described below. Please note that we could choose not to move forward at any stage after application review. We plan to devote significant staff effort to reviewing applications, and we’ll respond to everyone who applies.
GiveWell is dedicated to finding and funding outstanding giving opportunities in global health and development, sharing the full details of our analysis with everyone for free. Our giving funds enable donors to contribute to the most impactful and cost-effective programs our researchers identify.
Since 2007, we’ve directed over $2.6 billion to cost-effective programs and interventions. In the last two years, we’ve made more than $500 million in grants. GiveWell is one of the world’s largest private funders of global development efforts, and we estimate that the funding we’ve directed will save more than 340,000 lives.
GiveWell is most well-known for recommending a small number of Top Charities, which currently support seasonal malaria chemoprevention, antimalarial nets, vaccine incentivization, and vitamin A supplementation. However, most of our research capacity is devoted to finding cost-effective opportunities outside of those programs.
GiveWell grants have:
We never take for granted that GiveWell’s work is good for the world. We make our reasoning public and transparent so others can challenge it (sometimes we even pay people to point out our errors). We go to unusual lengths to check our assumptions and assess our impact, including funding research and external analysis to address our uncertainties and insisting that our grantees conduct rigorous monitoring and evaluation. We change our minds when the evidence demands it.
We don’t want to miss candidates that could do great things at GiveWell. Practically, that means a GiveWell staff member reviews every application carefully, considering the whole picture of your background and potential. If you’re on the fence about applying because you meet some but not 100% of our preferred qualifications (some studies suggest this hesitation is especially common for women and people of color), we encourage you to apply anyway.
GiveWell is an Equal Employment Opportunity employer by choice. At minimum, this means that we comply with all federal, state, and local EEO and employment laws. Beyond the requirements of those laws, we value our team’s diversity in all respects, and we desire to maintain a work environment free of harassment or discrimination—we want our team members to thrive at GiveWell. If you need assistance or an accommodation due to a disability, contact us at careers@givewell.org. We will consider employment for qualified applicants with arrest and conviction records.
By submitting an application, you acknowledge that you have read and consent to GiveWell’s Privacy Statement for Applicants. By completing an application exercise, you acknowledge and assent to GiveWell’s Work Trial Policy.
