MidFull TimeEN
LuxExperience is the leading digital, multi-brand luxury group and the online shopping destination for luxury enthusiasts worldwide. LuxExperience operates a portfolio of some of the most distinguished store brands in digital luxury and creates communities for luxury enthusiasts with unique digital and physical experiences. Mytheresa, NET-A-PORTER and MR PORTER, jointly comprising the luxury segments of LuxExperience, offer highly curated edits of the most prestigious luxury brands across the world, featuring womenswear, menswear, kidswear, fine jewelry & watches, and lifestyle products. YOOX and THE OUTNET, jointly comprising the off-price segment of LuxExperience, are the leading destinations for multi-brand off-season online luxury shopping. The NYSE listed group operates in key markets worldwide. For more information, please visit https://investors.luxexperience.com.
YOOX is the leading online store for long-lasting fashion, design and art. Since 2000, YOOX has offered previous seasons´ finds from the world’s leading designers. The one-stop fashion and lifestyle destination inspires people to express their true selves through style, with an expansive selection of clothing for men, women, kids, art and design. YOOX pushes boundaries through its forward-thinking brand collaborations and wide product catalogue. Since 2009, YOOXYGEN, its assortment of brands prioritising social and environmental responsibility, supports customers to shop with sustainability in mind. YOOX is part of LuxExperience, the leading digital, multi-brand luxury group.
YOOX are now seeking a talented CRM Specialist to join the team.
Some of the essentials for you to know are:
Location: Our offices in Milan, Italy
Department: CRM - Digital Marketing
Reporting into: Head of CRM YOOX
Working Model: Hybrid
Contract Type: Permanent
Potential Start Date: April 2026
Role Purpose:
The CRM Specialist will be responsible for the strategic orchestration of our communication channels. This role requires an analytical rigor and creative vision. The successful candidate will oversee the comprehensive scheduling of Email and Push Notification campaigns, ensuring a seamless, omnichannel brand experience by collaborating closely with the Art and Branding departments and will ensure that every interaction reinforces our brand identity while maintaining a commitment to a customer-centric approach.
Here is a breakdown of what you’ll be doing:
Newsletter and push calendar coordination:
Develop and execute a cohesive multi-channel editorial calendar, aligning Email and Push Notification deployments with global marketing objectives.
Optimize the frequency and sequencing of communications by cluster to ensure maximum deliverability, engagement, and customer retention.
Brand & Creative Integration:
Act as the primary liaison between CRM and the Art & Branding teams to ensure all assets meet high visual and linguistic standards.
Uphold brand integrity across all touchpoints, ensuring that the omnichannel communication strategy is consistent, recognizable, and sophisticated.
Customer-Centric Innovation:
Utilize strategic creativity to design and implement engagement initiatives, such as advanced loyalty frameworks and personalized lifecycle journeys.
Place the customer at the centre of every campaign, balancing commercial targets with a premium user experience.
The type of person we are looking for:
Experience: 1 to 2 years of proven experience in CRM, preferably within data-driven marketing or customer engagement roles.
Education: Degree in Economics, Communication or Statistics (master’s preferred).
Creative Strategy: Demonstrated ability to translate complex business requirements into innovative, high-performing marketing campaigns.
Omnichannel Expertise: Understanding of the digital ecosystem and how different channels (Email, Push, SMS, In-app) interact to form a unified customer journey.
Interdisciplinary Collaboration: Proven experience working within cross-functional teams, particularly in providing clear, actionable briefs to creative professionals.
Analytical Mindset: Proficiency in interpreting CRM metrics to refine creative strategies and improve ROI.
Technical Aptitude: Advanced knowledge of Marketing Automation platforms (e.g., Salesforce Marketing Cloud, Oracle Responsys).
Languages: Fluency in Italian and English
From the moment you join LuxExperience, we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
