SeniorFull TimeEN
If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!
Work for an iconic Australian‑owned business.
Grow your skills and career in a supportive team.
Contribute to meaningful customer experiences.
Be part of a culture that values innovation, collaboration, and investing in our future.
The Role
We have an exciting opportunity for a highly organised and customer‑focused individual to join our Customer Support team as a Customer Support Officer – Domestic. In this fast‑paced environment, you’ll play an integral role in managing customer enquiries, processing orders accurately, and ensuring each interaction reflects our commitment to service excellence.
Responsibilities
Deliver exceptional customer service across phone and email channels, ensuring all interactions align with service level expectations.
Process customer orders accurately and within cut‑off timelines.
Manage the shared inbox with high attention to detail, ensuring prompt action and clear follow‑through.
Follow up on delivery enquiries and resolve issues with efficiency and empathy.
Collaborate with Sales, Regional Managers and the broader
Customer Support team to enhance the customer experience.
About You
Customer service experience – in either frontline or back‑office settings.
Excellent communication skills – both written and verbal.
Strong organisational skills – with a high level of attention to detail.
Ability to work autonomously – while contributing effectively to a close‑knit team.
Adaptability and continuous learning mindset – with proficiency in Microsoft Office and experience using SAP or M3 systems (highly regarded).
Bega Group Story
Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Dare on the go or a Zooper Dooper on a hot day – you've probably grown up enjoying the iconic products we proudly manufacture every day.
Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future!
Life at Bega Group
Company culture and our values are very important to us. From flexible working arrangements and regular social catch‑ups, we’re committed to fostering a supportive and agile work environment for our team.
Join a dedicated, forward‑thinking and innovative culture.
Grow with us through opportunities for career development and progression.
Contribute by giving back to your community through charities we partner with.
Access mental and physical health programs through our wellbeing portal.
Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance.
Applications
At Bega Group, diversity and inclusion is a business priority. We want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply.
We will accept applications from all people with the right to live and work in Australia.
