Technical Specialist

Job Description:

The primary function of this position is to independently support and perform technical duties related to DEXIS Imaging Solutions (software & hardware) by resolving customer questions, problems, or concerns.

Job Requirements:

• Troubleshoot basic 3D software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.
• Update existing 3D dental X-ray equipment, software, firmware and/or hardware remotely and/or on site.
• Answer & resolve inbound calls, emails and chats pertaining to all 3D equipment.
• Provide customer support including training, servicing, and quality assurance regarding all 3D products and software.
• Documents and log all calls in the CRM system with the upmost detail.
• Document and manage Product Development issues to resolution
• Checks warranty status, orders, and sends replacement parts, equipment, and requests dispatch of dealer technician.
• Collects data or provides basic reports to management pertaining to any 3D hardware or software.
• Performs other duties and tasks as assigned by their supervisor/manager.

Operating Company:

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.  Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.  An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.  Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.