MidFull TimeEN
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Customers & Products
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Job Description:
Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.
It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.
Data Center cooling is a strategically important, fast-growing business area for Castrol!
With our sophisticated liquid cooling fluid technology, we strive to transform the industry by driving the adoption of liquid cooling as a pathway to balanced data center operation aligned with bp’s Net Zero ambitions.
US Customer Service Specialist – The US is the largest data center market in the world. As Castrol grows, literally millions of gallons of fluids will be delivered to hundreds of locations around the country. Ensuring successful deliveries will be a key aspect of customer service and business growth. The role will be responsible for working with US logistics and other internal functions to support order fulfillment.
Complete day-to-day customer service and order management tasks to ensure delivery meets customer expectations, aligns with established service level agreements (SLAs), and reflects core customer service values.
Act as the first and second point of contact for verbal and written enquiries from external and internal customers, including retail sites, commercial accounts, and business partners. Provide support via phone, email, and online platforms.
Engage with customers to capture and confirm delivery details such as address, on-site contacts, and any non-standard requirements (e.g. special loading conditions). Maintain and update customer “ship-to” records in systems such as Salesforce.
Act as a key liaison between customers, logistics, and internal partners to manage delivery changes, resolve issues, and ensure a smooth customer experience.
Log, assign, and supervise all customer queries and requests from receipt to resolution, ensuring accurate data entry across all systems.
Support service operations through effective triage, partner concern of high-risk issues (financial, legal, reputational), and timely resolution or routing of enquiries.
Manage and maintain customer expectations in line with SLAs and business standards.
Build strong relationships with customers and internal partners (Sales, Marketing, Logistics, etc.) to deliver a high-quality service experience and support overall customer satisfaction.
Identify process gaps and inefficiencies, proactively suggesting improvements to enhance productivity and service levels.
Contribute to knowledge base development by identifying gaps and recommending updates.
Participate in user acceptance testing (UAT) for customer service and ERP systems to support successful system enhancements.
bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.
Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.
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Legal Disclaimer:
We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
