The Senior Manager – Sites will lead and oversee the complete Sites Function for South. The role is responsible for ensuring timely project execution, installation management, quality compliance, contractor management, complaint resolution, resource planning, and operational excellence while maintaining customer satisfaction and alignment with organizational standards.
The position will drive end-to-end site operations by ensuring effective coordination between Sales, Design, SCM, Warehouse, Production, Projects, and Customer Services teams to achieve smooth execution of all sites and projects.
Key Responsibilities
Site & Project Management
- Lead and manage all retail and corporate site operations, installations, and project execution activities.
- Ensure timely completion of projects in line with approved timelines, quality standards, and customer requirements.
- Monitor site progress, execution quality, finishing standards, and overall project performance through regular site visits and reporting.
- Ensure smooth coordination between Sales, Design, Production, Warehouse, SCM, and Operations teams for seamless project execution.
- Develop execution plans, installation schedules, manpower allocation, and project timelines.
Installation & Quality Control
- Ensure all installation activities comply with company SOPs, technical standards, and quality benchmarks.
- Monitor site quality, workmanship, fixing standards, and finishing details to ensure customer satisfaction.
- Identify operational and technical issues proactively and implement corrective actions.
- Ensure timely resolution of complaints, snagging, rectifications, and post-installation concerns.
Contractor & Resource Management
- Lead and manage contractors, installers, supervisors, and site teams to ensure productivity and compliance.
- Monitor contractor performance, billing verification, task completion, and work quality.
- Ensure effective manpower planning and resource utilization across projects and sites.
- Ensure contractors adhere to company policies, safety standards, and operational timelines.
Material & Operational Coordination
- Coordinate with SCM, Warehouse, and Procurement teams for material availability and timely dispatches.
- Monitor material movement, site consumption, and reconciliation to minimize delays and losses.
- Ensure smooth handling of pending deliveries, replacements, and complaint-related material requirements.
Customer & Stakeholder Management
- Ensure high standards of customer experience throughout project execution and closure.
- Ensure coordinate with clients regarding project timelines, installations, escalations, and resolution of site concerns.
- Maintain strong coordination with internal stakeholders to ensure operational alignment and timely decision-making.
Reporting & Compliance
- Maintain and review project execution reports, complaint logs, contractor reports, and operational dashboards.
- Ensure adherence to company policies, SOPs, compliance standards, and operational controls.
- Present project progress updates, operational challenges, and performance insights to senior management.
Requirements
- Bachelor’s degree in Engineering, Project Management, or relevant field.
- 10–12 years of relevant experience in projects, interior fit-outs, furniture industry, or site operations management.
- Proven experience in leading multi-site operations and managing large-scale projects preferred.
- Strong understanding of project execution, installations, contractor management, and customer handling.
