Amref Health Africa is the largest indigenous health development non-governmental organization based in Africa. Working with and through African communities, health systems, and governments, Amref Health Africa aims to close the gap that prevents people from accessing their basic right to health. Amref Health Africa is headquartered in Nairobi and has programs in Kenya, Uganda, Tanzania, Ethiopia, South Sudan, Southern Africa, and West Africa. For more information visit our website www.amref.org
These roles are critical for driving engagement, compliance, and learning outcomes at scale, making the ICT & E-Learning Assistant a mission critical position within organizations.
Required Skills and Qualifications
3+ years supporting e-learning or academic operations within an LMS environment (Canvas, Moodle, Blackboard, Docebo, or similar)
Diploma in Information Technology
Hands-on proficiency with LMS administration, basic SIS/CRM workflows (Workday, Banner, Salesforce), and productivity suites (Google Workspace/Microsoft 365).
Working knowledge of SCORM/xAPI packaging, quiz banks, gradebook configuration, and basic HTML/CSS for content fixes.
Ability to interpret LMS analytics to prioritize outreach, ticket routing, and scheduling adjustments.
Clear written communication and structured documentation; capable of producing SOPs, checklists, and step-by-step guides.
Understanding of FERPA, data privacy, and accessibility practices relevant to digital learning.
Preferred Qualifications
Degree in Computer Science desired
Certification or coursework in instructional technology, e-learning design, or LMS administration.
Experience in troubleshooting, repair, and maintenance of ICT systems
Background supporting large cohorts in higher-ed, bootcamps, or corporate L&D with defined completion and satisfaction targets.
Certifications from Microsoft +, Cisco, Cyber Security, Google, AWS, ITIL, and CompTIA is an added Advantage
CRITICAL COMPETENCIES
Digital Dexterity.
Communication skills
Flexibility
Teamwork
Problem solving
PERSONAL ATTRIBUTES
High integrity and ethical conduct
Confidential
Self driven and reliable
Excellent interpersonal skills
Accountable for results
Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although Amref may use different job boards from time to time to further spread its reach for applicants, all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from Amref Health Africa will arrive from an @amref.org address.
Amref Health Africa is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is is dedicated to diversity and is an equal-opportunity employer with a non-smoking environment policy.