Full TimeENAsia/Pacific
Sales Coordinator
Welcome to the Kimpton Naluria Kuala Lumpur family. Now that you are part of our family, let’s explain the role you will play.
Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.
WHAT WILL I ACTUALLY BE DOING?
Our hotel is only as good as the people it employs, that is why we picked you. You are passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their stay unforgettable, in all the right ways.
You have proven you are driven, tenacious and have a track record of achieving targets. You can succeed in a fast-paced, guest-focused, no two days the same environment, and we will offer you plenty of opportunities to find your niche and grow. You have told us your strengths are in planning and coming up with ‘out of the box’ ideas, which are key to clinching any sale.
You will be working with a friendly, motivated team and ensure you provide genuine heartfelt care to our guests and are driven to achieve targets.
Regarding the role, it is as the job title says really, you will be assisting our Sales and Marketing team in their day-to-day activities, making sure you are organized and keeping them organized!
You will need to use your great communication skills and build strong relationships with our client base, and internally.
It is a physical role and although there are the usual meetings and briefings, and of course emails to check, you will be on your feet most of the day out and about in the community and beyond meeting with current and future clients, as well as chatting with our guests and your team.
Your day-to-day: Other duties may be assigned as needed.
Responsibilities include but are not limited to the following:
Support the administrative and business travelling tasks of the Sales Department.
Ensure quality services and operations by building trustful and positive relationships with customers and co-workers.
Maintain accurate and complete sales operational and transaction records.
Answer customer queries in accurate and timely manner (when requested).
Maintain company databases and maintain confidentiality in line with IHG standards and procedures.
Effectively coordinate and facilitate all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with IHG’s standards and procedures.
Take responsibility for the co-ordination and monitoring of all sales related business.
Make sure all back of house billing facilities are accurately delivered to finance department.
Implement/suggest corrective measures in the instance of unsatisfactory work practices.
Responsible for the day-to-day management of associates working in the Department (s).
Apply ‘Kimpton’ culture by always demonstrating the standards to guests and fellow associates.
Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related Kimpton Naluria Kuala Lumpur and IHG Policies.
Take control your future and manage upwards to achieve your personal goals
WHAT WE’RE LOOKING FOR
Oriented Sales Coordinator with a passion for luxury hospitality, bringing a distinctive professional presence and a strong commitment to excellence, integrity, creativity, and continuous improvement.
WHAT WE NEED FROM YOU
Proven experience in hotel sales coordination or a similar administrative role, preferably within luxury hospitality.
Exceptional organizational and administrative skills with meticulous attention to detail.
Excellent communication and interpersonal skills, projecting professionalism and confidence.
High standards of integrity, discretion, and confidentiality in all dealings.
Proficiency in Microsoft Office and hotel sales systems, with the ability to support a fast-paced, results-driven environment.
