The Cage Cashier and Caesars Rewards representative is responsible for safeguarding company assets while adhering to all company policies, departmental procedures, and applicable gaming regulations. This role requires a commitment to delivering exceptional customer service, explaining casino programs and promotions to guests, and maintaining accuracy in all financial transactions.
- Provide courteous and efficient customer service in accordance with established standards.
- Accurately process customer transactions, including exchanging chips and cash equivalents for cash.
- Perform all cage functions with precision, including but not limited to:
- Establishing and verifying customer credit lines.
- Communicating credit information to appropriate personnel.
- Executing pit fills and credits seamlessly.
- Collaborate effectively with team members within the department and across other departments to ensure smooth operations.
- Maintain compliance with all internal controls and regulatory requirements.
- Must be able to execute all cage cashier functions to include but not limited to:
- Cage Marker issuance/redemption
- Front Money Deposits/Withdrawals
- Customer Incentives
- Title 31
- R/S ticket redemptions
- Answer telephones
- Travelers' checks
- Issue Total Rewards cards
- Wire transfers
- Casino Credit Applications
- Self-Redemption units
- Chip redemptions
- Check Cashing
- Credit Card Cash Advance
- Coupon redemption
- Fast Cash redemption
- Numerous bank accountabilities
- Foreign currency
- Deliver exceptional guest service with urgency and professionalism; serve as a role model for Caesars Rewards and customer service.
- Maintain consistent attendance and adhere to all departmental and company policies.
- Adapt quickly to changing business needs and attend required meetings and training sessions.
- Effectively promote Caesars Rewards benefits and offer the Caesars Rewards Visa to every guest.
- Cross-sell property amenities and events and execute promotions accurately.
- Create and maintain accurate customer accounts while ensuring data integrity and confidentiality.
- Collaborate with team members and support departments to enhance player satisfaction.
- Communicate relevant information clearly to coworkers and management to ensure consistency and prevent issues.
- Comply with all state, federal, and regulatory requirements.
- Must be at least 21 years of age and able to obtain a NV Gaming License.
- High school diploma or equivalent preferred
- Proficient in Microsoft Word, Excel, computer programs, 10-key calculator
- Strong interpersonal, teamwork, and guest service skills
- Ability to remain composed and professional in all situations
- Well-groomed appearance to promote a positive image
- Must be able to read, write, speak, and understand English
ADDITIONAL REQUIREMENTS
- Must be able to stand for long, extended periods of time.
- Must be able to lift to 35 pounds.
- Must be able to push/pull heavy carts on the casino floor.
- Must be able to bend, reach, kneel, twist, and grip items while working at the assigned area.
- Must be able to respond to visual and aural cues.
- Must be able to work in moderate to loud noise conditions.
For over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.
