Odawa Casino Resort
Job Description
Job Title:F&B Services Supervisor
Reports To:Executive Restaurant & Bar Manager
Department:Room 94
Pay Range:$23.00 - $28.00 per hour
Job Code:FBSUP
Pay Grade:FBTAP6
Date Written:07/30/2008
Revision Date:11/04/2024
Job Summary: Responsible to assist the Executive Restaurant & Bar Manager for the overall operation of food & beverage outlets as directed by the Executive Restaurant & Bar Manager.
Primary Duties & Responsibilities:
- Makes recommendations to hire, terminate, promote, demote, transfer, provide training opportunities, recommend merit increases, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling, invoke disciplinary action and provide for the fair and equitable treatment of all Team Members.
- Fosters a culture of learning and development; supports individual growth through continuous feedback to achieve personal and professional goals.
- Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
- Exhibits Leadership skills through the continuous evaluation, guidance and encouragement of Team Members.
- Maintains knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
- Recommends process and customer service improvements, innovative solutions, policy changes and/or major variations from established policy.
- Fill in wherever needed within the department when short on staff.
- Prepares and cooks food, as needed, adhering to and following all Tribal food service sanitation and safety handling guidelines.
- Monitors and maintains beverage cost control methods and procedures.
- Prepares methods and procedures whereby beverage costs and supplies are requisitioned and charged to proper areas.
- Monitors and maintains beverage sequence of service.
- Monitors guests’ consumption of alcohol and intervenes as necessary according to company policy.
- Communicates variances from the established standards to the Executive Restaurant & Bar Manager.
- Completes the required daily financial tools and reports.
- Works with Finance and IT teams to ensure that all revenue is captured and reported in an accurate and relevant manner.
- Solicits guest feedback by direct interaction and comment cards.
- Acts immediately on any guest complaint to ensure that corrections are made and that 100% Satisfaction Guarantees invocations are made.
- Maintains a neat, clean, organized, safe and comfortable work environment.
- Adheres to regulatory, departmental and company policies in an ethical manner.
- Completes schedules and timecard reviews/approvals through the company approved system.
- Places orders for dining room supplies and equipment maintenance as needed.
- Attends all meetings as required.
- Completes all required training satisfactorily.
- Always maintain the highest level of confidentiality.
- Works at other properties as needed.
- Performs all other duties as assigned within the scope of the position.
System Access: FoodTrak, Trakka, and Agilysys Info Genesis
Upholds Odawa Casino Mission statement in all aspects of position:
Mission:
We create excitement and memories.
Values:
We create a culture that provides:
- A fun, rewarding, safe, and consistent environment for our Team Members.
- A warm reception, welcoming environment, and friendly atmosphere.
- An optimal entertainment experience through exceptional service.
- Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
- A contribution and connection to the community.
Preference: Applies to Native Americans in accordance with applicable tribal law.
Minimum Qualifications:
- High school diploma or equivalent and four (4) years’ experience, two (2) of which were as a Food and/or Beverage Supervisor or an equivalent combination of education and experience.
- Knowledge of Wines and Mixology required.
- Excellent interpersonal, customer service, leadership, communication, team building and problem-solving skills are required.
- Knowledge of all phases of Beverage.
- Ability to work liquor control system and trouble shoot if necessary.
- Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications and must keep current.
- Must be able to handle busy periods during peak service times.
- Must be able to lift and carry up to fifty (50) lbs.
- Must be able to bend, kneel and reach and be able to stand or walk for long periods of time with infrequent and brief rest periods.
- Advanced verbal and written communication skills.
- Advanced organizational skills and attention to detail.
- Advanced time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Advanced computer skills, experience using Microsoft Office products or related software and ability to quickly learn specialized software programs.
- Must have basic math skills.
- Must read, write, and speak English fluently.
- Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, special events, etc., as needed.
- You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
- Exposure to loud and continual noise levels and a smoke-filled environment.
- Must be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission and be able to serve in the position under any other applicable law.
