Description
Position Summary
Responsible for managing all Food & Beverage outlets located at the Casino, Hotel, and Golf, as well as the casino floor beverage service ensuring services and offerings are commensurate with guests’ expectations while consistently enforcing the established service standards.
Essential Functions
- Assists the Food and Beverage Manager in overseeing the daily operations and administrative responsibilities of all Food & Beverage outlets located at the Casino, Hotel, and Golf as well as the casino floor beverage service.
- Maintains high visibility during meal periods in order to ensure availability and to evidence concern for customer needs.
- Works alongside F&B supervisors and manages staff during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are being executed and enforced.
- Assists the Food and Beverage Manager in long- and short- term planning and day to day operations of Food & Beverage outlets at the Casino, Hotel, and Golf as well as the casino floor beverage service.
- Assists the Food and Beverage Manager in ensuring proper execution of the Casino, Hotel, Golf and casino floor beverages.
- service’s policies and procedures are being followed and enforced.
- Responsible for the implementation and execution of the Casino, Hotel, and Golf and casino floor beverage service’s budget and MBOs.
- Collaborates with F&B Manager to assess, improve and implement core restaurant standards and sales strategy for F&B operations.
- Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are
- achieved.
- Assists the Food and Beverage Manager in the development, implementation, and evaluation of goals, objectives, programs, promotions, budgets, policies and procedures for the food and beverage department of Chinook Winds Casino Resort.
- Ensures the Casino, Hotel, and Golf and casino floor beverage service’s scheduling and staffing levels are sufficient to meet business needs.
- Ensures the execution of service expectations and core values.
- Mentors, trains, and develops F&B supervisors and staff as it relates to service and sales.
- Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
- Ensures that all beverage and related products are consistently prepared and served according to recipes, portioning, pouring, cooking, packaging, and serving standards.
- Assists the Food and Beverage Manager in the development, implementation, and monitoring of departmental programs that ensure a safe, clean facility and work environment that is in compliance with all appropriate regulations.
- Keeps current on Food and Beverage trends within the hospitality, convention, restaurant, vacation, and travel industries.
- Develops and maintains a teamwork environment.
- Trains F&B supervisors and staff in designated areas and monitors progress.
- Completes, monitors, and develops F&B supervisors and staff through evaluation and development plans.
- Monitors staff performance to ensure Chinook Winds Casino Resort customer service standards are achieved.
- Handles all personnel issues in a timely manner according to Chinook Winds policies and procedures.
- All other duties as assigned.
Requirements
Position Qualifications
WORKERS IN THIS POSITION MUST BE 21 OR OLDER
Competency Statements
Communication Skills—the individual speaks and writes clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and conducts meetings.
Leadership—the individual inspires and motivates others to perform well, accepts feedback from others. Management skills—the individual includes staff in planning, decision-making, facilitating and process improvement; makes self-available to staff; provides regular performance feedback; and develops subordinates’ skills and encourages growth.
Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.
Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Education
High School Diploma or GED.
Experience
Three years Food and Beverage Management experience in the Gaming/Hospitality industry.
*Three years internal experience as a Food & Beverage Supervisor meets requirement.
Computer Skills
Microsoft Office intermediate level including Word, Excel, and Outlook.
Point of Sales (POS) systems.
Certificates & Licenses
Must obtain a Siletz Tribal Gaming License.
Must have OLCC temporary permit before the start date and have obtained OLCC Permit within 45 days of the start date.
Must obtain a Food Handlers Permit within 30 days of start date.
Must obtain VIP (Visibly Intoxicated Person) Permit within 45 days of employment.
Other Requirements
Knowledge of regulations governing food preparation, sanitation, and service
Professional Business Attire.
Physical Demands
- Stand Constantly
- Walk Frequently
- Sit Occasionally
- Handling/Fingering Constantly
- Reach Outward Constantly
- Reach Above Shoulder Occasionally
- Climb Not Applicable
- Crawl Occasionally
- Squat or Kneel Occasionally
- Bend Frequently
Lift/Carry
- 10 lbs or less Frequently
- 11-20 lbs Frequently
- 21-50 lbs Occasionally
- 51-100 lbs Occasionally
- Over 100 lbs Not Applicable
Push/Pull
- 12 lbs or less Frequently
- 13-25 lbs Occasionally
- 26-40 lbs Occasionally
- 41-100 lbs Occasionally
Other Physical Requirements
Vision: Near and Far
Sense of Sound, Sense of Smell, Sense of Taste
Work Environment
Work will take place in a busy gaming environment with multiple distractions. Some or all of work may take place on the gaming floor. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated effects.
Working Conditions
Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.
