Join NADAP’s exciting new Pathways for Access to Careers and Employment (PACE) program in Brooklyn helping New Yorkers build their employment skills and careers! In this role, you’ll deliver hands-on career guidance, skills training, credential support, and job placement services all while making a real difference in your community. If you’re passionate about workforce development and ready to grow professionally in a mission-driven environment, PACE is where your impact and career take off!
Position Summary
The Placement Services Supervisor is responsible for the day-to-day management of Placement Services operation. This role supervises a multidisciplinary team including Account Managers, Career Coaches, and Retention Specialist to ensure seamless service delivery, strong job placement outcomes, and compliance with funder contractual requirements.
The Supervisor plays a critical role in maintaining program performance by ensuring staff productivity, supporting employer engagement strategies, monitoring client progress, and driving successful job placement and retention outcomes.
Essential Functions
- Oversee Placement Services workflow in alignment with PACE program requirements, including participant engagement and activity assignment, job readiness and career coaching, job development, job placement, and retention.
- Ensure participants meet required activity hours and engagement standards as mandated by the funder.
- Monitor and track daily attendance, participation, referrals to jobs, job placement.
- Supervise and manage a team of Account Managers, Career Coaches, and Retention Specialist.
- Conduct regular supervision, case conferencing, and performance reviews.
- Enforce clear performance benchmarks tied to PACE outcomes, including: Weekly/monthly job placements, job retention milestone success, activity compliance and attendance. Conduct weekly or biweekly supervision with staff.
- Support staff in managing escalated client situations, including conflict, non-compliance, and other barriers.
- Attend job fairs, community outreach events, and networking functions to connect with employers, as needed.
- Conduct quality assurance checks to ensure accurate reporting to funder.
- Oversee accurate and timely data entry in Zoho & Seams systems.
- Ensure all case files include required documentation (resumes, job search logs, placements, verifications).
- Hire and train Placement Services staff to ensure all functions run smoothly and efficiently.
- Collaborate with program leadership to support audits, reporting, and special projects.
- Follow program guidelines and compliance standards related to workforce funding.
Education & Experience
- Bachelor’s degree in business, human services, public administration, or related field.
- Three or more years of experience in workforce development, employment services, or job placement programs.
- At least one year of supervisory or team leadership experience is required.
- Experience working within government-funded programs strongly preferred.
- Experience working with underserved or public assistance populations preferred.
- Ability to prioritize tasks and document visits and contacts.
- Knowledge of HRA policies, procedures, and performance benchmarks preferred.
- Bilingual in Spanish, Russian, Mandarin, or Creole languages a plus.
Position is full time onsite in Brooklyn.
Salary $72,000
