Job Title: Automation & Innovation Manager
Contract Type: Permanent
Location: Alderley Park or Edinburgh Waverley Gate
Working style: Hybrid 50% home/office based
Closing date: 1st June 2026
We’re looking for an Automation & Innovation Manager to play a key leadership role in transforming how our Customer Operations function works. Sitting within our Automation Centre of Excellence, this role is all about identifying, prioritising and delivering intelligent automation and digital solutions that improve service, reduce cost and build a future‑ready operation.
You’ll lead and develop a team of automation specialists, own a healthy pipeline of high‑value automation opportunities, and oversee the end‑to‑end delivery of initiatives across the automation lifecycle.
This is a high‑profile role with regular exposure to senior leaders across the Chief Operating Office, ideal for someone who combines strong people leadership, programme management experience and a genuine passion for automation, digital innovation and continuous improvement.
About the role
About you
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.