Overview
Position Title: Servicing Internal Audit Analyst
Location: US Remote (If living within 31 miles of Santa Ana, CA or Austin, TX will need to be able to work 4 days on-site)
Compensation: Starting at $65K + DOE
Job Description:
The Servicing Internal Audit Sr Analyst is responsible for performing risk-based internal audits and control assessments focused on mortgage servicing operations. This role ensures servicing activities comply with investor, insurer, state and federal regulatory requirements (e.g., FHA, VA, Fannie Mae, Freddie Mac, CFPB). The Sr Analyst will assist in planning, executing, and reporting audit results that drive operational improvements and support organizational integrity. It is important for the Internal Audit Sr Analyst to have both a team-oriented point of view as well as being able to work on assigned projects which may only require individual participation with minimal supervision.
Responsibilities
- Lead end-to-end audit execution, including planning and scoping, business interviews and control identification, testing strategy.
- Research and analyze regulations to identify compliance requirements relevant to audit scope and operational processes.
- Develop audit testing checklists and testing criteria based on regulatory, investor and policy requirements.
- Perform minimal testing of mortgage servicing activities in accordance with audit programs, federal/state regulations, investor/insurer guidelines and company policy and procedures.
- Identify control weaknesses and process inefficiencies and document audit findings with clear root causes and recommendations.
- Review and validate work performed by junior analysts.
- Maintain organized and accurate workpapers that support audit conclusions and comply with internal audit standards.
- Participate in continuous improvement initiatives to enhance audit methodology, tools, and reporting.
- Train the audit team on audit plans approved by management.
- Perform discretionary, special and required audits.
- Work within the servicing audit team to meet management’s objective and audit schedules.
- Develop and finalize issue logs, including root cause analysis, risk ratings, and actionable recommendations.
- Perform walkthroughs to understand processes and identify key controls.
- Participate in company sponsored training events to further develop industry knowledge and business lending requirements.
- Escalate potential issues to management promptly.
Qualifications
- Bachelor’s Degree or equivalent business experience.
- 4-7 years of experience in mortgage servicing compliance or in audit or quality control in a bank, mortgage company, or audit/consulting firm.
- Understanding of federal and investor mortgage servicing requirements, including FHA, VA, , FNMA, FHLMC, CFPB, RESPA, and related regulations.
- Experience reviewing mortgage servicing processes for compliance with regulatory and investor requirements.
- Background in mortgage servicing operations with compliance testing or audit experience preferred.
- Understanding of risk and control concepts.
- Detail-oriented with strong analytical, organizational, and communication skills.
- Experience with audit software, servicing systems, (e.g., MSP, Black Knight), and Microsoft Office Suite.
- Strong business acumen with ability to work with people having a diverse background.
- Ability to work within a team environment as well as independently and manage multiple assignments within deadlines.
- Able to present findings clearly and professionally, both in writing and in conversation.
- Strong listening skills.
- Maintains confidentiality and objectivity throughout the audit process.
- Comfortable working in a dynamic environment and adjusting to changing priorities.
- Able to assess complex data and identify trends, gaps, or anomalies.
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