SeniorFull TimeENEurope
PURPOSE & IMPACT ON ORGANIZATION:
Contributes to meeting or exceeding store sales and KPI targets by:
Building an emotional connection with customers and living the Brand Values
Serving and selling to customers and conscientiously executing store operations
Using his/her expertise and experience to provide feedback and support to selected team members
KEY RESPONSIBILITIES:
Is aware of store targets and actively works to meet or exceed these by using all the resources available inside and outside of the store
Identifies improvement opportunities and communicates suggestions to store management to drive commercial success
Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
Shares his/her customer service experience and trains selected team members to fine-tune their service skills
Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her Category
Guides and trains selected members of the team on basic core and seasonal product knowledge
Maintains an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards
Complies with store policies and procedures to maintain a safe shopping and working environment
Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor
Completes sales transactions quickly and accurately while adhering to cash protection procedures
Minimizes loss by actively maintaining sales floor awareness while serving customers
Collaborates productively and respectfully with team members to meet or exceed store goals
Makes himself/herself available to support other team members when needed
Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
Fluent speaker of Polish and intermediate speaker of English
Advanced Retail Professional Competencies
MINIMUM QUALIFICATIONS:
Minimum 6 months’ work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and solid product, retail and industry understanding
Basic numeracy and literacy and advanced verbal communication skills (additions based on market needs)
