PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
- Ensures that overall sales and profitability goals for the store are met
- Providing training to all associates
- Assisting the store manager in the development of staff in compliance with adidas retail growth objectives and support the store’s succession plan
- Overseeing the daily operation of the store and assuring compliance with adidas retail policy and procedure.
KEY RESPONSIBILITIES:
- Supports the store manager by implementing and maintaining a staff structure that minimizes payroll expenses and increases productivity, (monthly planner) using sales ratio performance balance.
- Assists the store manager by evaluates employees’ performance on a day-to-day basis
- Assists the store manager to spot talents, potentials and training needs
- Manage IR matters, ensuring timely and consistent handling of employee concerns and compliance with policies
- Perform or assist in the completion of all documentation associated with applicants, new hires, payroll.
- Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas retail goals.
- Maintains personnel files to company standards.
- Assure adherence to all company systems and procedures.
- Maintain confidentiality of adidas retail operating information.
- Assure compliance with legal statutes and safety guidelines in overall management of store and associates.
- Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level.
- Assure adherence to adidas retail visual presentation guidelines.
- Implements the security procedures set forth by adidas head office including, but not limited to shrinkage control, and safety inspections.
- As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store.
- Resolving customer complaints.
- Assists in maintaining inventory levels by communicating with the store manager overages and shortages of product.
- Assists the store manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations.
- Other duties may be assigned[MN1]
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of an organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to use MS word, excel, outlook, and point of sale systems.
- Ability to communicate effectively in English, both written and oral.
- Ability to exercise good judgment and decision-making skills.
- Excellent verbal and written communication skills.
- Ability to effectively present to moderate size groups.
- Ability to attend work in a regular and predictable manner.
- Knowledge of how to supervise others.
KEY RELATIONSHIPS:
- Consumers, Peers, Key Retail Support Functions i.e Marketing Activations, VM, Operations, Vendors and Supports Functions,
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:
- Matric Certificate
- Minimum 2 years of experience in a leadership role
- 4+ years of retail experience
